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News, opinions, tips related to Atlassian products, Agile and ITIL

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Highlights from the 2017 Atlassian Summit in Barcelona

Aleks Yenin
Posted by Aleks Yenin
May 22, 2017

Welcoming Trello into the Atlassian family We were excited to hear about the newest addition of Trello to the Atlassian product line-up. Trello was acquired by Atlassian in January 2017 and is now fully integrated with all the other products that may be used across all teams in your organizations, such as Hipchat, Confluence, Bitbucket and […]

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Atlassian + Trello = Winning Combination for every team

Aleks Yenin
Posted by Aleks Yenin
March 24, 2017

The two products are at the beginning of a great change. Today teams are more distributed and more mobile than ever before. However, the complexity of their everyday tasks have only increased.The way we work is at the beginning of a massive transformation. Teams are formed around the tasks, and each person can work with […]

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Atlassian boot connect - JIRA tip from Polontech

5 Simple Steps to Create a Perfect SLA

Aleks Yenin
Posted by Aleks Yenin
March 13, 2017

1) Determine the service for your SLA In fact each separate service has to have its own SLA . For your SLA you need to define its nature in one simple sentence. 2) Find what you can measure in this particular service As the golden rule is «if you can’t measure it, you can’t control […]

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Top 10 Agile Conferences in 2017

Top 10 Agile Conferences of 2017 In Europe

Aleks Yenin
Posted by Aleks Yenin
January 18, 2017

 This year we decided to concentrate on European conferences as we find transatlantic flights way too tiring sometimes, though at times the events totally worth it. To rank the conferences we used the following metrics: – Speeches lineups, keynotes, speakers themselves – Twitter activity – how the conference promoted itself before and during the event, […]

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Our Most Favourite JIRA Add-Ons of 2016

Aleks Yenin
Posted by Aleks Yenin
December 29, 2016

We made our picks on the following basis: – The add-on should be relatively new (we don’t want to bore you with old news like Tempo Timesheets) – It has great new or unexpected features – The add-on helps to solve real-life business problems and has a real impact Stratejos – smart assistant for teams […]

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bridgemate

Bridge Systems BV Case: Better IT Management with Atlassian Tools

Aleks Yenin
Posted by Aleks Yenin
December 13, 2016

Challenge Bridge Systems came to us with a typical challenge that faces almost any software company. There’s a lot to track and manage as they interact with many external vendors and clients on the one hand and have many projects in production on the other hand. Everything should be visible, transparent, predictable and well-managed for […]

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point solutions

Fast and effective Service Desk solution that helps to increase customers loyalty

Aleks Yenin
Posted by Aleks Yenin
December 6, 2016

Service Desk process from scratch with complete automation in less than a week? Possible when ITIL Practitioner approach (by Axelos) is combined with an excellent product. Polontech team and Atlassian JIRA Service Desk were the perfect combination in this case. Challenge A young virtual (cloud) hosting provider from Switzerland focusing on corporate sector experienced changes […]

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IT Service Management In London UK

ITSMf UK 2016: the Highlights

Aleks Yenin
Posted by Aleks Yenin
November 23, 2016

The sessions of the conference were grouped into four main areas: ITSM Fundamentals – classic ITSM topics and case studies about generally recognized processes and themes. Leading Edge ITSM – new approaches and ideas, such as DevOps, SIAM, IT4IT, CX. ITSM pioneers sharing their experience on how to make them work. People make ITSM – […]

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