Jira add ons extend basic Jira functionality. We’ve just released a new free Jira plugin Convenient It’s just a great plugin! When you create a new issue it will immediately go to the issue’s full-page view so that you can immediately begin to work with it. Fast It’s just a quick plugin! It ensures no […]
Atlassian’s mission is both simple and ambitious: to unleash the potential of every team. Mike Cannon-Brookes, Atlassian Co-Founder and Co-CEO, said: “When the work is open the full potential of the team can be accomplished. We believe that for great things to happen the world needs to be more open”. And for the curious: With over […]
Jira service Desk and ServiceNow OVERVIEW the service desk software built on JIRA an ITSM solution that offers full ITIL coverage created in 2013 (as JIRA extension) created in 2004 20,000+ customers 1,800+ customers JIRA Service Desk is a fully-fledged ticket tracking system for helping IT and business teams communicate with customers and develop products. Built on JIRA workflow […]
Resolution in JIRA The Resolution field in JIRA has visible options that can be used across all JIRA projects (like a general setting). But often it can be a good idea to keep the number of statuses in your workflow as small as possible to make maintenance (and future reporting) easier. So it makes sense […]
Challenge Bridge Systems came to us with a typical challenge that faces almost any software company. There’s a lot to track and manage as they interact with many external vendors and clients on the one hand and have many projects in production on the other hand. Everything should be visible, transparent, predictable and well-managed for […]
Service Desk process from scratch with complete automation in less than a week? Possible when ITIL Practitioner approach (by Axelos) is combined with an excellent product. Polontech team and Atlassian JIRA Service Desk were the perfect combination in this case. Challenge A young virtual (cloud) hosting provider from Switzerland focusing on corporate sector experienced changes […]
1. Human aspect is the core element of change Whatever Change Management tools you use, human aspect is the main one. I put this factor on the first place of Change Management approach. It’s unavoidable that there’s going to be tension when it comes to changes no matter how you present them. And it is […]
With a constantly increasing number of users and greater amount of workload, you may notice the drops in performance or usage of “worst” practices from newbies. When is the Atlassian products Health Check used when you are planning an update anytime soon when you are noticing performance issues when you JIRA admins are struggling to define […]
Atlassian connect To get started with the framework, create a project from the Maven archetype by executing the following command: mvn archetype:generate -DarchetypeGroupId=com.atlassian.connect -DarchetypeArtifactId=atlassian-connect-spring-boot-archetype -DarchetypeVersion=1.0.0 Maven will ask you to define the groupId, artifactId, and the version for your new project. You will also be asked to specify the Java package for your source code, […]
Challenge Eda Technologies had in mind developing a system that would allow managing big remote teams by analyzing online activities of the user. This comprehensive solution would help to increase transparency and work efficiency. Solution We created a client-server solution functioning as intellectual analysis and reports system. The application tracks user activity including random screenshots, keyboard […]