Digitalization

We digitalize teams, processes, and businesses beyond software development

Did you know your business can benefit from using Agile and ITSM?

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Home    —    Digitalization

We work in
different areas

HR
Staffing and IT consulting
Managed services integration
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IT
Private cloud ecosystem
Remote team management
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Telecom
Cloud CRM and PM
Atlassian integrations
Marketing automation
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E-commerce
IT infrastructure installation
Atlassian upgrade
IT and DevOps support
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Finance
Knowledge management consulting
Confluence customization
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Education
Jira + ServiceNow integration
Custom plugin development
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Charity
Jira, Confluence, and HipChat integration
Atlassian consulting
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Marketing
DevOps consulting
Process automation
GitHub integration
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Engineering
ITSM transformation
Atlassian introduction
Add-ons implementation
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Cybersecurity
ITSM/ITIL consulting
Service desk creation
Jira onboarding
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Retail
ITSM/ITIL consulting
Service desk creation
JIRA + Zendesk integration
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Healthcare
IT infrastructure installation
Private Cloud creation
IT and DevOps support
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Manufacturing
IT infrastructure installation
Atlassian upgrade
IT and DevOps support
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Consumer electronics
Warehouse automation
E-commerce integration
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Consulting
Add-ons development
for Jira Server and Cloud
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Digitalization is all-embracing. We just put your teams within the reach of its arms

Transformation starts with people and the value we bring to their daily operations. Do you have the above teams in your company? If yes, choose your team and let’s pretend.

Sales
Marketing
Customer support
System administrators
HR
Managers
Accounting

Sales

Let’s pretend that your sales teams…

  • Combine CRM and knowledge base to provide commercial offers based on customer and market insights.
  • Have instant access to product and services portfolio, specifications, prices to boost cross-selling and upselling.
  • Are empowered to decide on discounts based on transparent pricing regulations to close quick deals when the client is hot.
  • Generate knowledge about prospects and current customers, never lose an insight from the call or meeting to take the lead in every interaction with a client.
  • Identify customers that demand much attention, but bring little profit to the company to balance workload.

You will need only two software solutions and expert assistance to embed those into your current workflows. Profit.

Marketing

Let’s pretend that your marketing professionals…

  • Are powered with customer behavior data from your e-commerce platform, CRM, service desk, and other channels for highly-targeted marketing campaigns.
  • Use big data to personalize content to every single person visiting your website or physical shop.
  • Create loyalty programs that your customers will love 100%, because you never miss a thing of what they tell you. Even between the lines.
  • Can predict which investments will return faster based on segmentation, analytics, and campaign history.

Orange telecom got it and much more by introducing several Atlassian into their daily operations. Good news – it should perfectly work for you either.

Customer support

Let’s pretend that your service teams for internal and external customers…

  • Predict demand for their services and plan adequate capacities and investments to cover it.
  • Measure their success in customer value, not on the number of answered emails.
  • Have a single point of contact with all types of customers and automatically distribute their requests among specialists based on complexity, priority, and much more.
  • Are less loaded and don’t have to hire additional people because customers address their issues through self-service portals?

Point Solutions – a hosting provider from Switzerland – achieved all that in less than a week. We bet, for you we can do it even faster.

System administrators

Let’s pretend that your IT guys…

  • Already know the solutions for incidents the moment they happen and keep your team working uninterrupted.
  • Ensure that the sequence of incidents won’t happen, won’t become a problem, won’t suppress changes for years to come, and won’t cost you a fortune.
  • Cut your costs on IT assets – from laptops and printers to critical business software – because they planned demand, aligned it with a budget, and got along with suppliers.
  • Make you instantly compliant with security regulations in your business domain.

Even if your business is far from software development, there’re programs and infrastructure that support your everyday operations. If your IT team adheres to ITSM principles, you may be sure that here you are defended by the Great (Fire)wall.

HR

Let’s pretend that your HR team…

  • Don’t have ‘irreplaceable people’. Digital transformation brings knowledge bases, mentoring and coaching systems to make onboarding of new specialists superfast and comprehensive. That way, if a key specialist leaves, he also leaves his knowledge with you.
  • Become transparent and open to discussions and questions from employees, building their loyalty and enhancing retention.

We’ve made it for Sony and are ready to scale the solutions to business of any size.

Managers

Let’s pretend that C-levels…

  • Don’t spend time on micromanagement and put it into business strategy for the years to come.
  • Maintain large portfolios of products and services investing into those that will 100% bring value.
  • Have their teams self-organized and empowered to solve tasks at different levels.

We’ve turned management into leadership so many times. And each time we see the company prospering.

Accounting

Let’s pretend that Accounting…

  • Is flexible enough to realign budgets to changing priorities and initiatives.
  • Stays up-to-date on latest accounting regulations and best practices that flock to the managed knowledge base.
  • Establishes transparency in document management and ensures that every asset is accounted for.

We helped multiple companies to find a smarter way to manage documents, approvals and sensitive information. Who’s next?

Do you want other teams digitalised?

Let’s discuss your specific requirements and see how you can benefit from Agile, ITSM, and business process automation.

IT and non-IT companies face similar challenges.

Compliance
Customer relationships
Data security
Up-to-date infrastructure
Management
Value measurements
Automation

Compliance

There’s no business domain that doesn’t face security challenges.

  • Healthcare organizations strive to comply with HIPAA SIEM, HITECH, ACA, FDASIA, and much more
  • Finance companies need to satisfy FRS requirements, Dodd-Frank Act, PA-DSS, PCI-DSS, SOX, and others.
  • E-commerce needs PCI DSS-compliance in card processing and fraud protection.
  • Everybody wants this or that ISO.

Whatever regulations exist in your industry, we’ll introduce processes, tools, and mindsets that make you instantly compliant.

Customer relationships

In the competitive environment customers determine the success of your organization. That’s why organizations make openness, transparency, reliability, and trust their ultimate goals.

Customer satisfaction. Bad experience with a call center, critical patient in a clinic, refund issue in an online shop. Imagine any incident that your organization may face and consider it a system error. Just like in software development, we can create a setting to anticipate, document, and prevent it from happening again.

Clear value. Bank client resolved the issue in minutes, because even a low-level employee was empowered to decide and help him. Retail clients make smarter purchases thanks to the knowledge base about your products. Patients stay healthy due to continuous monitoring. Agile measures results in customer satisfaction and can achieve it in any type of organization.

Personalized approach. Buyers get everything they need after 5-minutes of online shopping.
Patients get best-suited treatment. Online universities design courses to the emerging market demands. Digitalization makes it clear what each of your customers want.

Internal customers. New laptops, high-end software, high-speed internet – people like getting what they want at once. And a digital environment makes their demand perfectly meet your capacity.
In every area, we create platforms to be in touch with clients 24/7, build long-term relationships, and provide highly-personalized services.

Data security

Banking to charity, telecommunications to manufacturing – if you interact with people, you have their personal data. If you have a successful product, you have know-hows. If you communicate with each other, you have private business emails that may ruin relationships inside and outside the company.

Global digitalization creates data security challenges and we introduce the tools and processes to address them. Our primary goal is to:

  • Prevent financial and reputational losses by eliminating business and customer data leakages and thefts.
  • Introduce continuous data backups to preserve internal information consistency in case of infrastructure breakdowns.
  • Control access to knowledge bases and tools used for customer communications to prevent your resources being used for frauds, misinformation, and correspondence compromise.
  • Consult on high-end tools, including firewalls, antiviruses, email security, and DNS filtering.

Critical data demands critical approach to security. Let’s approach it together.

Up-to-date infrastructure

As we discussed, even if you are not developing software, there’s an infrastructure that supports your everyday operations – from high-speed internet access and Office, to CRM and customer analytics tools. As you grow, you will become more digitalized and will have to ask yourself questions?

  • Server update and costly IT team, or cloud solutions?
  • Are Spreadsheets enough, or shall I find the right software to manage teams?
  • Am I growing too fast to scale the infrastructure at the same rate?

Whether you upgrade the infrastructure or switch to the cloud, introduce business automation and asset management tools, or build security systems Polontech can guide you from A to Z.

Management

The goals of management teams, projects, branches in most of the organizations are similar. But we are real fans of Agile team management, because we’re watching the benefits it can bring. It’s as exciting as watching Avatar in IMAX for the first time. Digitalization demands changing mindsets of employees, and total support of the management. See digital transformation from this point:

  • Less “just because” actions. Current business environment is so changing, that there are little action plans that you can describe upfront. We coach teams on how to address changing customer and market requirements with Agility in mind and allow for adjustments when new challenges arise.
  • Kill micromanagement. Long-chains of approvals are killing customer satisfaction as their requests are resolved longer; killing hot marketing initiatives as trends disappear within days; killing quick sales, as sometimes a sales manager can not actually close the deal without an approval. We build self-organized teams that are empowered to take decisions the moment you need it most.

We make the delivery of results so transparent, inside-team mentoring so effective, and focus on value so strong that micromanagement won’t be needed anymore.

Value measurements

How do you measure value? Compare it to Agile organizations that measure it in customer satisfaction and reap the rewards. Starting from the goals of your digital transformation to every process it will support in your company, we identify the value and focus on it only. We’ll help you clearly understand how much value you bring:

  • Introduce tools to capture results on customer experience and develop KPIs to analyze them.
  • Continuously validate your transformation strategy vs. real business outcomes.
  • Help you build iterative strategies for any type of services you provide. Meaning we’ll help you break the work into smaller parts that can be completed quickly, measured, and realigned based on the emerging information.
  • Create an ecosystem where you get free flow of data on employees performance, customer feedback, sales efficiency, cross-team collaboration, risks to turn it into value.

Life-long clients of your shop. Patients that drive to your hospital from across the town. Subscribers that will never trade you even for better tariffs. It happens because you are the one who measures value in satisfaction. And we are here to show you how to achieve this.

Automation

Managing clients. Reporting performance of your workers. Collecting and organizing customer feedback. Staffing. Holding daily meetups. Making low-level decisions. Communicating with customers. Much of what you do manually can be automated.

  • Through AI-based bots or self-service portals when it comes to communications
  • With a perfectly structured knowledge base when it comes to organizing information and sharing it between employees.
  • By introducing project management tools where the progress and interdependencies between your teams are clearly visible.

Painful waste of time. Daily routine. Micromanagement that makes you nervous. Trust business process automation to us, and we trust it to self-organized teams and specially-developed Atlassian tools.

A million more challenges

No website page is enough to cover all challenges that you may face. Let’s have a substantial talk and create personalized digitalisation plan.

How we work?

Analyse

People, processes, workflows, value streams – all these exist in non-IT organization, either. We analyze how your ecosystem works, define what should be digitalized first, the opportunities it will bring, the blockers that we’ll face, and the KPI to measure success. In the end, you get a detailed roadmap balancing predictability and flexibility to catch every new opportunity on the way to digital transformation.

Create transformation drivers

We establish a transformation team – the digital pioneers in your organization – to start transformation in the areas where it will bring the most value. We also ensure the support of top management in your digital initiatives and strategy implementation.

Change management models

We introduce a continuous improvement model based on your current capacities, perfectly scalable to your growth plans, and following success patterns that Polontech has worked out for 10 years of digitally transforming companies in every industry.

Evaluation and value measurement

We create a clear baseline, interim measures, and the final business value at each stage of digital transformation. Then, we introduce best practices for regular assessments and keeping digitalization aligned with your business strategy.

Power up your teams

Give us one task so that your team can handle thousands. Smoothly

Jira Core for project management.

Legal case. Supplying a batch of goods. Consulting a company. Releasing a new product. All these are non-IT projects that generate value to your company and include hundreds of tasks. And all these can be controlled in Jira A to Z.

You won’t need daily reports or meetups, if all the tasks and their statuses are visualized on boards; if you see the progress for each and interdependencies with other tasks and projects in the big picture; if you prioritisation becomes data-driven and flexible to address critical tasks faster. Jira Core is the answer to all “ifs”.

Legal case. Supplying a batch of goods. Consulting a company. Releasing a new product. All these are non-IT projects that generate value to your company and include hundreds of tasks. And all these can be controlled in Jira A to Z.

You won’t need daily reports or meetups, if all the tasks and their statuses are visualized on boards; if you see the progress for each and interdependencies with other tasks and projects in the big picture; if you prioritisation becomes data-driven and flexible to address critical tasks faster. Jira Core is the answer to all “ifs”.

Jira Service Desk to deal with issues and communicate with customers.

We introduce the software to address any case in your daily operations that can be called an issue, including legal problems, machinery breakdown, refunds, data leaks, complaints. Polontech will train you to track it, prevent recurring issues, and create a disaster recovery plan to quickly solve any big problem in future.

We also use Jira Service Desk to create a customer portal – a single point of contact for internal and external customers. In all industries customers are the same – asking questions, complaining, seeking help and support, requesting additional assets and services. Polontech uses Jira Service Desk to digitalize all your communications with customers in days.

We introduce the software to address any case in your daily operations that can be called an issue, including legal problems, machinery breakdown, refunds, data leaks, complaints. Polontech will train you to track it, prevent recurring issues, and create a disaster recovery plan to quickly solve any big problem in future.

We also use Jira Service Desk to create a customer portal – a single point of contact for internal and external customers. In all industries customers are the same – asking questions, complaining, seeking help and support, requesting additional assets and services. Polontech uses Jira Service Desk to digitalize all your communications with customers in days.

Confluence to store, review, and share any type of knowledge.

Product specifications, procedure and regulations, patients’ data, accounting documents, scans, meetings notes, educational materials. Why occupy half of the office with filing cabinets, if the knowledge can perfectly reside on the cloud. We’ll show you how.

Considering flexibility and configurability of these tools, a dozen more Atlassian products, and a thousands more Atlassian market apps we can use Atlassian stack to digitalise any process in any industry.

Product specifications, procedure and regulations, patients’ data, accounting documents, scans, meetings notes, educational materials. Why occupy half of the office with filing cabinets, if the knowledge can perfectly reside on the cloud. We’ll show you how.

Considering flexibility and configurability of these tools, a dozen more Atlassian products, and a thousands more Atlassian market apps we can use Atlassian stack to digitalise any process in any industry.

Software for every team, process and task

Considering flexibility and configurability of these tools, a dozen more Atlassian products, and a thousand more Atlassian market apps we can use Atlassian stack to diigitalise any process in any industry.

Join the AGILE teams created by POLONTECH

We significantly improved our productivity and customer services, reached the order accuracy and cut our inventory related mistakes by integrating our Ecommerce platform with JIRA Warehouse AutoMate Plugin. It took less than a week to automate our warehouse and became a competitive advantage of our business.
HM RAWAT Group

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