Atlassian configuration

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Jira Software

Tailored to your tasks, Jira starts bringing value minutes after the installation.

  • Agile boards. We wrap your projects and workflows into Scrum or Kanban boards to make the big picture available for every team member.
  • Permissions. We define roles on the project, distribute them among users, and create permission schemes for each project.
  • Screens and fields. We configure the layouts for stories, epics, bugs, features, and other issues within your workflow; and set permissions for the users to access relevant fields.
  • Reports and dashboards. We select critical data within your projects, epics, sprints, and issues, arrange it in reports and dashboards, and enable analytics without information noise.
  • Projects. We organize your tasks, create interdependencies, and implement performance tracking in a single ecosystem.
  • Simplification. We make Jira easy to use by creating a workspace without redundant information.

This is only the tip of the iceberg. The underwater part reveals when we approach your business.

Tailored to your tasks, Jira starts bringing value minutes after the installation.

  • Agile boards. We wrap your projects and workflows into Scrum or Kanban boards to make the big picture available for every team member.
  • Permissions. We define roles on the project, distribute them among users, and create permission schemes for each project.
  • Screens and fields. We configure the layouts for stories, epics, bugs, features, and other issues within your workflow; and set permissions for the users to access relevant fields.
  • Reports and dashboards. We select critical data within your projects, epics, sprints, and issues, arrange it in reports and dashboards, and enable analytics without information noise.
  • Projects. We organize your tasks, create interdependencies, and implement performance tracking in a single ecosystem.
  • Simplification. We make Jira easy to use by creating a workspace without redundant information.

This is only the tip of the iceberg. The underwater part reveals when we approach your business.

Consult us

Confluence

Knowledge only brings value when it works. We configure Confluence to make it work 24/7.

  • Search. We make the information perfectly searchable on your language, simplify navigation with search macros, and embed any external web page into your knowledge base.
  • Security. We build a defense against spam and malicious data, setup HTTPS and proxy, and define roles and permissions for the teams.
  • Mail servers. We ensure that interested users will be notified of relevant content updates at once.
  • Scheduled jobs. We make Confluence automatically create backups, clear cache, optimize search index, and mail queues to boost performance.
  • Customization. We create custom themes according to your brand book and configure data structure templates for each department.
  • Spaces. We organize content in logical sections and structures.

Give us 30 minutes with your security officer to understand how much more we can do for you.

Knowledge only brings value when it works. We configure Confluence to make it work 24/7.

  • Search. We make the information perfectly searchable on your language, simplify navigation with search macros, and embed any external web page into your knowledge base.
  • Security. We build a defense against spam and malicious data, setup HTTPS and proxy, and define roles and permissions for the teams.
  • Mail servers. We ensure that interested users will be notified of relevant content updates at once.
  • Scheduled jobs. We make Confluence automatically create backups, clear cache, optimize search index, and mail queues to boost performance.
  • Customization. We create custom themes according to your brand book and configure data structure templates for each department.
  • Spaces. We organize content in logical sections and structures.

Give us 30 minutes with your security officer to understand how much more we can do for you.

Consult us
200
Excellent feedbacks
and references
65,000
companies over the word
already use Jira
10
Yeares of successful
experience

Jira Service Desk

Before Jira Service Desk starts helping your customers, we’ll help you get the maximum value of its initial configuration.

  • Projects. We configure separate service desks for in-house users, external customers, and IT teams that handle changes, incidents, and problems.
  • Requests. We create request types for all issues you face. Issues grouped by types allow us to organize and formalize communication with your customers.
  • Queues. We configure ticket queues with prioritization rules by the desired resolution date, status, and much more.
  • Users. We define user roles and distribute them among your service teams and customers.
  • Communication channels. We’ll help your internal and external customers easily reach you online or via email, and customize the customer portal for each service team.

Before Jira Service Desk starts helping your customers, we’ll help you get the maximum value of its initial configuration.

  • Projects. We configure separate service desks for in-house users, external customers, and IT teams that handle changes, incidents, and problems.
  • Requests. We create request types for all issues you face. Issues grouped by types allow us to organize and formalize communication with your customers.
  • Queues. We configure ticket queues with prioritization rules by the desired resolution date, status, and much more.
  • Users. We define user roles and distribute them among your service teams and customers.
  • Communication channels. We’ll help your internal and external customers easily reach you online or via email, and customize the customer portal for each service team.
Consult us

Atlassian add-ons

Polontech goes beyond consulting and installation when it comes to add-ons. We make them seamlessly work with your Atlassian stack as an essential part of your ecosystem.

  • Product analytics. We dive deep into every add-on that you’ve selected and adjust it to your business up to tiny detail. If there’s a feature that can bring you value, we’ll make it work.
  • Modules. We manage add-on components to optimize their performance within your ecosystem.
  • Quality assurance. We test each new Atlassian add-on before scaling it to the team or enterprise.
  • New apps. When there’s a new challenge, Atlassian market always has something to offer. We’ll find the right app, launch a trial, and seamlessly integrate it into your workflows.

We have more than 1,800 options to solve your problems. Let’s discuss your case.

Polontech goes beyond consulting and installation when it comes to add-ons. We make them seamlessly work with your Atlassian stack as an essential part of your ecosystem.

  • Product analytics. We dive deep into every add-on that you’ve selected and adjust it to your business up to tiny detail. If there’s a feature that can bring you value, we’ll make it work.
  • Modules. We manage add-on components to optimize their performance within your ecosystem.
  • Quality assurance. We test each new Atlassian add-on before scaling it to the team or enterprise.
  • New apps. When there’s a new challenge, Atlassian market always has something to offer. We’ll find the right app, launch a trial, and seamlessly integrate it into your workflows.

We have more than 1,800 options to solve your problems. Let’s discuss your case.

Consult us

Get a free 30-minutes consultation

We cover every aspect of team and project management. Let’s
discuss what is best for you.

Custom scripting

We’ll become your administrators automating every step you take with Atlassian.

Databases. We provide scripts for automatic backups, synchronizations, and reindexing.
Tasks. We automate task assignments, define actions for subtasks when the main task changes, set up bulk changes, and minimize routine efforts for repeated tasks.
Issues. We automate task assignments based on workload, invitations for relevant participants and watchers, rescheduling, and moving to new sprints.
Screens and fields. We predefine visibility for new fields based on user roles, make screens more dynamic, build interdependencies between various fields.

To put it simply: See the options above? It’s only a small part of our expertise. Just name the task – we do the coding, testing, and debugging of custom scripts for all-around automation.

We’ll become your administrators automating every step you take with Atlassian.

Databases. We provide scripts for automatic backups, synchronizations, and reindexing.
Tasks. We automate task assignments, define actions for subtasks when the main task changes, set up bulk changes, and minimize routine efforts for repeated tasks.
Issues. We automate task assignments based on workload, invitations for relevant participants and watchers, rescheduling, and moving to new sprints.
Screens and fields. We predefine visibility for new fields based on user roles, make screens more dynamic, build interdependencies between various fields.

To put it simply: See the options above? It’s only a small part of our expertise. Just name the task – we do the coding, testing, and debugging of custom scripts for all-around automation.

Consult us

Other services by Polontech

Services

Atlassian migration

To Server. To Cloud. To Data Center. Server to Server. Cloud to Cloud. To Atlassian.
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Services

Atlassian configuration

Jira Software. Confluence. Jira Service Desk. Atlassian addons. Custom scripting.
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Services

Training

Fast start. Agile. ITSM. Atlassian.
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Services

Support

Technical support 24/7. Health check. Upgrade. Data protection. Managed Services.
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Services

Installation

Choosing Atlassian products. Atlassian product at your service. Installing Atlassian in the cloud or server...
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Services

Consulting

Audit. Jira Add-ons. Agile. ITIL/ITSM. User management. Team collaboration. Asset management...
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Services

Hosting

Migration to Atlassian Cloud. Private cloud. Public cloud.
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Services

Portfolio management

Audit. Design. Launch. Support.
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Services

Licensing

Buying. Renewal. Managed licenses.
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Services

CI/CD + DevOps

DevOps strategy. Commit. Build. Test. Deploy.
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