Jira, Confluence, Portfolio with respect to Agile, SAFe and ITIL

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We offer a combination of Atlassian tools (Jira, Confluence, others) and frameworks (Agile, SAFe, ITIL) to support your business growth and productivity. Cultural changes, trainings


Jira Service Desk for customer support and operations, Jira Software for Agile teams, Confluence for information and knowledge management, Portfolio for management, EazyBI for vizualization, deep customization and add-ons development, trainings. Agile and ITIL coaching

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Jira Service Desk

Great tool for excellence of your customer service. It supports ITIL framework. Incident and problem management, service requests, change requests. Pre-configured workflows, full customization. SLAs, reports. Automation and ticket queues. Customers portal. Jira Service Desk – a cockpit of your operations. It’s so easy now to set a single point of communication with your customers – a nice looking portal and organize effective and calm work of your ops engineers. Let us help you to install Jira today!

Jira Software, Portfolio

Probably the most popular and one of the best Agile tools for software teams and absolutely the best tool for Agile teams. Full support of Agile frameworks. Epics, stories, sub-tasks. Backlogs, estimation, sprint planning, sprints work, reports, planning and forecasting. Scrum and Kanban. Project management and product development. Boards. Jira Software – is all you need to be a productive Agile team. Portfolio is a Jira extension which helps to see a big picture, teams collaboration, blockers, general progress. You can do general planning and visualize your timeline. Order your Jira Software installation.

Confluence

Wiki software. Can be fully customized, branded by applying your corporate theme. A base of your teams collaboration. With links to Jira Software and Jira Service Desk it becomes a powerful Knowledge Management System of your organization. Describe your stories in Confluence and work with them in Jira Software. Collect information about incidents in Confluence and work effectively in Jira Service Desk. In Confluence you can share web pages with information with your customers and organize restricted knowledge structure only for your teams. Our Atlassian Experts will be happy to install Confluence Wiki for you!


ITIL and ITSM

ITIL is a lading management framework, best practices for IT service management (ITSM). By considering them for your company you improve the quality of your services, improve understanding of business needs by IT department and vice versa, optimize (lower) cost of services delivery. Jira is ITIL certified tool, means Jira as a tool has necessary functions to help your organization to adopt ITIL. ITIL framework can be used in non-IT and IT companies.

Agile and SAFe

Agile is a set of flexible management methodologies to ensure iterative development and team collaboration. Scrum and Kanban are the most popular Agile frameworks and are fully supported in Jira Software. Scaled Agile Framework (SAFe) is a methodology that scales Agile across the enterprise. While Portfolio is a tool to support SAFe. Agile and SAFe can be used in non-IT and IT companies.

DevOps

Briefly, DevOps is a set of best practices to improve collaboration and processes between software development and ops (or support) teams, so software can be built, tested and released faster, reliably and multiple steps can be automated. For software development teams it usually means introducing of Continuous Integration and Continuous Delivery (CI / CD) approach with its automation based on Jira, Bitbucket and Bamboo stack of products.


Examples of Atlassian product services (check top menu for more)

JIRA INSTALLATION

JIRA INSTALLATION

New to Jira? Hard to make a choice between Jira Cloud, Jira Server and Jira Data Center? Our Atlassian Experts are ready to help

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ATLASSIAN JIRA TRAINING

ATLASSIAN JIRA TRAINING

Online and on-site sessions: Jira Essentials, Jira Service Desk, Jira Software for Agile teams, Jira Admin. Jira training for your company

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JIRA HEALTH CHECK

JIRA HEALTH CHECK

Our Atlassian Experts spent 10 years to prepare a check list of 15 steps to ensure Jira stability, users happiness and costs effectiveness. Let us execute it for your Jira instance

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CONFLUENCE INSTALLATION

CONFLUENCE INSTALLATION

Confluence server (on-premises) or Confluence data center. AWS, Digital Ocean, any other hosting. Linux or Windows

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JIRA ADD-ON DEVELOPMENT

JIRA ADD-ON DEVELOPMENT

Custom Jira add-ons (apps) development for Jira server, Jira cloud and Jira data cetner. Any business logic implementation

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CONFLUENCE TRAINING

CONFLUENCE TRAINING

Online and on-site Atlassian Confluence trainings. For users, advances users and administrators

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ITIL / ITSM CONSULTING

ITIL / ITSM CONSULTING

Best practices of IT service management frameworks for your company (service desk, issue management, asset management and others)

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AGILE TRANSFORMATION

AGILE TRANSFORMATION

Agile frameworks for teams and companies (Kanban, Scrum, Scaled Agile)

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OUR CONSULTANS PRESENT IN EU (POLAND-HQ, THE NETHERLANDS), USA, BELARUS,
BUT WE WORK GLOBALLY
CONTACT US.

Need any help with Jira Software, Jira Ops, Jira Service Desk, Confluence, Crowd, Portfolio, Tempo, EazyBI?
Thinking about ITSM / ITIL or Agile / SAFe frameworks? Please drop us a line

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10

years as Atlassian experts

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200+

excellent feedbacks and references

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100+

happy clients

Some our cases and projects done


By understanding your business deep we can propose the best solution for your processes improvement and automation as well as work on your company cultural changes and trainings for your teams

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Plugin Development for JIRA Service Desk

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Consulting for a NYC Digital Agency

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Atlassian Consulting for Software Development Success

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Service Desk Implementation & Customization

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HAVE A PROJECT FOR US?

Contact us and get a free 30-minute consultation

Our clients about us

HM RAWAT Group

We significantly improved our productivity and customer services, reached the order accuracy and cut our inventory related mistakes by integrating our Ecommerce platform with JIRA Warehouse AutoMate Plugin. It took less than a week to automate our warehouse and became a competitive advantage of our business.

SIL GTIS

We were very happy with the team’s work and we will not hesitate to recommend Polontech in the future. Our organization continues to use Confluence widely in other projects and it is good to know where we can go when we need someone to help us.

The Go To Group Inc

We cannot thank Polontech team enough for the service they’ve provided for us for a long time. It has been a pleasure working with them. Their services helped us grow and become much more efficient. We hope there will be a chance to work together in the future.

Get to know Polontech


Polontech is a great team of professional
Agile and ITIL consultants, Atlassian experts, Java developers. Since 2010 we've been helping our clients from all over the world (30+ countries)

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