We offer a combination of Atlassian tools (Jira, Confluence, others) and frameworks (Agile, SAFe, ITIL) to support your business growth and productivity. Cultural changes, training
Jira Service Desk for customer support and operations * Jira Software for Agile teams * Confluence for information and knowledge management * Portfolio for management * EazyBI for vizualization * Deep customization and add-ons development * Trainings * Agile and ITIL coaching
A great tool to provide excellence in your customer service. It supports ITIL framework. Incident and problem management, service requests, change requests. Pre-configured workflows, full customization. SLAs, reports. Automation and ticket queues. Customer’s portal. Jira Service Desk – a ‘command center’ for your operations. It becomes easy to set a single point of communication with your customers – a great looking portal which allows you to organize the effective and calm work of your ops engineers. Let us help you to install Jira today!
Probably the most popular and one of the best Agile tools for software teams and absolutely the best tool for Agile teams. Full support of Agile frameworks – Epics, stories, sub-tasks, backlogs, estimation, sprint planning, sprints work, reports, planning and forecasting. Scrum and Kanban. Project management and product development. Boards. Jira Software is all you need to be a productive Agile team. Portfolio is a Jira extension which helps you to see the big picture, team’s collaboration, blockers and general progress. You can do comprehensive planning and visualize your timeline. Order your Jira Software installation.
Wiki software. Can be fully customized and branded by applying your corporate theme. A base for your team’s collaboration. With links to Jira Software and Jira Service Desk it becomes a powerful Knowledge Management System for your organization. Describe your stories in Confluence and work with them in Jira Software. Collect information about incidents in Confluence and work effectively via Jira Service Desk. In Confluence you can share web page information with your customers but also organize restricted knowledge structure for your teams only. Our Atlassian Experts will be happy to install Confluence Wiki for you!
ITIL is a leading management framework/best practices for IT service management (ITSM). By utilizing them for your company, you improve the quality of your services and improve understanding of business needs by your IT department (and vice versa). It will optimize (lower!) cost of services delivery. Jira is an ITIL certified tool, meaning that it has the necessary functions to help your organization adopt ITIL. ITIL framework can be used in non-IT and IT companies.
Agile is a set of flexible management methodologies to ensure iterative development and team collaboration. Scrum and Kanban are the most popular Agile frameworks and are fully supported in Jira Software. Scaled Agile Framework (SAFe) is a methodology that scales Agile across your enterprise. While Portfolio is a tool to support SAFe. Agile and SAFe can be used in non-IT and IT companies.
DevOps is a set of best practices to improve collaboration and processes between software development and ops (or support) teams, so software can be built, tested and released faster and reliably – multiple steps can be automated. For software development teams it usually means introducing Continuous Integration and Continuous Delivery (CI / CD) approach, with its automation based on Jira, Bitbucket and Bamboo stack of products.
Examples of Atlassian product services (check top menu for more)
New to Jira? Hard to make a choice between Jira Cloud, Jira Server and Jira Data Center? Our Atlassian Experts are ready to helpMore
ATLASSIAN JIRA TRAINING
Online and on-site sessions: Jira Essentials, Jira Service Desk, Jira Software for Agile teams, Jira Admin. Jira training for your companyMore
JIRA HEALTH CHECK
Our Atlassian Experts spent 10 years to prepare a check list of 15 steps to ensure Jira stability, users happiness and costs effectiveness. Let us execute it for your Jira instanceMore
Confluence server (on-premises) or Confluence data center. AWS, Digital Ocean, any other hosting. Linux or WindowsMore
JIRA ADD-ON DEVELOPMENT
Custom Jira add-ons (apps) development for Jira server, Jira cloud and Jira data cetner. Any business logic implementationMore
Online and on-site Atlassian Confluence trainings. For users, advances users and administratorsMore
BUT WE WORK GLOBALLY
Thinking about ITSM / ITIL or Agile / SAFe frameworks? Please drop us a line
years as Atlassian experts
excellent feedbacks and references
Plugin Development for JIRA Service Desk
Consulting for a NYC Digital Agency
Atlassian Consulting for Software Development Success
Service Desk Implementation & Customization
Polontech is a great team of professional
Agile and ITIL consultants, Atlassian experts, Java developers. Since 2010 we've been helping our clients from all over the world (30+ countries)