Custom Help Desk Solution

Sharing our best practicies and experiences


Creating a simple ITIL-based solution for Service Desk automation that could help a limited number of agents process customer issues and react immediately with an adequate response with the aim to deliver outstanding customers support service.


We started with ITIL consulting, analyzing and improving help desk processes. Then we created a simple analog of Atlassian JIRA SD. The Help Desk Automation system processes email requests from customers (front-office) and creates tickets for Help desk specialists which use web interface are able to conduct further communication with the clients. Our solution is also Integrated with JIRA and Zendesk which expand the capabilities of the solution to a great extent. It provides reports navigator to analyze team performance and tendencies in customers needs.

Technologies Used

Atlassian SDK, jQuery, Web servlets, Active objects, PostgreSQL

Share this post on:


And get a free 30 minute consultaion

Our Projects

Tell us about your project

We are always ready to help you

Thank you!

You message has been successfully sent


We will reply as soon as possible


Something went wrong...


Can you try to send a message one more time?

Or just contact us direclty via SKYPE or EMAIL.