What is a strong support team?
A single point
Incidents, changes, reports, feature requests, and… you name it
DevOps best practices make customer requests become features and fixes
Focusing on value
The support team ensures resolution for every incident and problem
With service catalogue and robust SLAs based on customer expectations
Why Jira Service Desk?
apps and plugins
Polontech covers every step to the new
Features, hosting, licenses
Introducing change management
Increasing team productivity
Advising on add-ons
Managing users and teams
Introducing Service Level Agreements
Configuring a server
Installing Jira Service Desk
Testing the infrastructure
Adjusting to your organization
Setting up reports
Working with your customers
Interactions with Atlassian
Get a free 30-minutes consultation
We cover every aspect of team and project management. Let’s
discuss what is best for you.
Get the custom ITIL solution you were looking for
We can automate and optimize every business process – let’s discuss your case.
What you get in the end?
Join the ITIL\ITSM integrations
We got an automated reliable Service Desk process with the ability to serve a large number of customers. It has a powerful report system to control efficiency of the team. In addition, the process is fully automated and has a very good base for ongoing development and scaling.Point Solutions, Switzerland
We significantly improved our productivity and customer services, reached the order accuracy and cut our inventory related mistakes by integrating our Ecommerce platform with JIRA Warehouse AutoMate Plugin. It took less than a week to automate our warehouse and became a competitive advantage of our business.HM RAWAT Group
We were very happy with the team’s work and we will not hesitate to recommend Polontech in the future. Our organization continues to use Confluence widely in other projects and it is good to know where we can go when we need someone to help us.SIL GTIS
We cannot thank Polontech team enough for the service they’ve provided for us for a long time. It has been a pleasure working with them. Their services helped us grow and become much more efficient. We hope there will be a chance to work together in the future.The Go To Group Inc