Your future IT department and value
Aligns the strategy with budgets and gets the most of the company’s investments.
Keeping it running
Ensures uninterrupted work of people and infrastructure by resolving issues in no time.
Focused on customers
Measures success in customer satisfaction and resolves incidents on the first contact.
Balances workload and automates routine becoming close to a self-managed team.
Why ITSM for your department?
ITSM powers the selection, upgrade, and maintenance of hardware and software required to keep the business running. Now, every component is accounted for and put to use.
ITSM helps to prevent recurring incidents from becoming major problems and ensures that you return the services to normal faster.
ITSM ensures that your critical systems and services are updated without disruptions within the ITIL framework.
Polontech provides ITSM Consulting
Developing a service strategy
Creating a portfolio
Establishing user requirements
Introducing change management
Compiling service catalog
Introducing Service Level Agreements
Increasing team productivity
Introducing a change management system
Establishing knowledge management
Adjusting to your organization
Setting up reports
Request fulfillment training
Problem and incident management training
Tech management training
Working with your customers
Get a free 30-minutes consultation
We cover every aspect of team and project management. Let’s
discuss what is best for you.
Have an idea of another add-on? Let’s make it happen.
What you get in the end?
Join the ITSM Consulting & Integration Service
We got an automated reliable Service Desk process with the ability to serve a large number of customers. It has a powerful report system to control efficiency of the team. In addition, the process is fully automated and has a very good base for ongoing development and scaling.Point Solutions, Switzerland
We significantly improved our productivity and customer services, reached the order accuracy and cut our inventory related mistakes by integrating our Ecommerce platform with JIRA Warehouse AutoMate Plugin. It took less than a week to automate our warehouse and became a competitive advantage of our business.HM RAWAT Group
We were very happy with the team’s work and we will not hesitate to recommend Polontech in the future. Our organization continues to use Confluence widely in other projects and it is good to know where we can go when we need someone to help us.SIL GTIS
We cannot thank Polontech team enough for the service they’ve provided for us for a long time. It has been a pleasure working with them. Their services helped us grow and become much more efficient. We hope there will be a chance to work together in the future.The Go To Group Inc