Your future IT department and value
Business-oriented
Aligns the strategy with budgets and gets the most of the company’s investments.
Keeping it running
Ensures uninterrupted work of people and infrastructure by resolving issues in no time.
Focused on customers
Measures success in customer satisfaction and resolves incidents on the first contact.
Perfectly manageable
Balances workload and automates routine becoming close to a self-managed team.
Why ITSM for your department?
IT asset management
ITSM powers the selection, upgrade, and maintenance of hardware and software required to keep the business running. Now, every component is accounted for and put to use.
ITSM powers the selection, upgrade, and maintenance of hardware and software required to keep the business running. Now, every component is accounted for and put to use.
Incident and problem management
ITSM helps to prevent recurring incidents from becoming major problems and ensures that you return the services to normal faster.
ITSM helps to prevent recurring incidents from becoming major problems and ensures that you return the services to normal faster.
Change management
ITSM ensures that your critical systems and services are updated without disruptions within the ITIL framework.
ITSM ensures that your critical systems and services are updated without disruptions within the ITIL framework.
Polontech implements ITSM A-Z:
Polontech provides ITSM Consulting
ITSM consulting
Developing a service strategy
We analyze internal and external customers, infrastructure, and business objectives to create an IT strategy that supports overall company goals.
Creating a portfolio
We review current and needed tech investments. You get a shortlist of services to accommodate all users within the defined budget and allow for changing business needs.
Analyzing demand
We study and project the need for IT services to ensure that your infrastructure and asset management system are capable of meeting the demand.
Establishing user requirements
We ensure that you invest in the technologies that will 100% cover the users’ needs and boost satisfaction.
Designing architecture
We anticipate the tech landscape of the company based on the available and emerging ITSM solutions.
Introducing change management
We create a strategy for risk-free implementation of every product, app, and configuration depending on your business environment.
ITSM introduction
Introducing modifications
We create, redesign, and check the consistency of services and technologies to align with ITSM.
Compiling service catalog
We assemble all IT services that your company offers to internal and external customers, update their statuses, and define interconnections.
Introducing Service Level Agreements
We set up service SLAs based on user expectations and subject to ITSM standards.
Assessing risks
We mitigate risks associated with business continuity, service availability, and legal compliance.
Securing data
We organize and back up the existing data, introduce new security protocols and policies for secure access and identity.
Increasing team productivity
We introduce ITIL/ITSM frameworks to organize custom workflows subject to your business.
ITSM implementation
Introducing a change management system
We ensure that operational and strategic changes don’t disrupt business operations.
Establishing knowledge management
We install Confluence for transparent data sharing within the IT team and organization.
Managing users
We configure user directories and authorization mechanisms. Then we set up users, groups, roles and implement change restrictions depending on the roles.
Adjusting to your organization
We configure personalized request types, workflows, notifications, and release activities.
Setting up reports
We help you visualize team performance in terms of workload and customer satisfaction. And extend reports by tracking specific team goals, like SLAs met, time to resolution, and a dozen more parameters.
ITSM configuration
We configure IT assets and solutions for service management.
ITSM Training
Onboarding
We meet the teams to introduce how new methodology makes them work smarter and define KPI to measure cost-efficiency.
Request fulfillment training
We train users and admins to ensure maximum transparency in service request management and achieve minimum time to resolution and SLA compliance.
Problem and incident management training
We train IT teams to promptly address issues, act proactively to minimize the impact, analyze and store knowledge for repeatable requests.
Tech management training
Managing the IT infrastructure with the most appropriate technical expertise and support.
Working with your customers
We organize change management for third-party users and suppliers to faster adopt the new ITSM processes and tools.
Get a free 30-minutes consultation
We cover every aspect of team and project management. Let’s
discuss what is best for you.
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What you get in the end?
Most problems and requests addressed at the first contact.
Business hours never lost with highly-stable IT infrastructure and reduced downtime.
IT implementation costs are always lower than the value you get.
More tickets closed with a smaller workforce with comprehensive process automation.
Knowledge base for immediate fixes and proactive problem management.
The value measured in customer satisfaction, and their feedback used to progress faster.
Join the ITSM Consulting & Integration Service
by POLONTECH
We got an automated reliable Service Desk process with the ability to serve a large number of customers. It has a powerful report system to control efficiency of the team. In addition, the process is fully automated and has a very good base for ongoing development and scaling.Point Solutions, Switzerland
We significantly improved our productivity and customer services, reached the order accuracy and cut our inventory related mistakes by integrating our Ecommerce platform with JIRA Warehouse AutoMate Plugin. It took less than a week to automate our warehouse and became a competitive advantage of our business.HM RAWAT Group
We were very happy with the team’s work and we will not hesitate to recommend Polontech in the future. Our organization continues to use Confluence widely in other projects and it is good to know where we can go when we need someone to help us.SIL GTIS
We cannot thank Polontech team enough for the service they’ve provided for us for a long time. It has been a pleasure working with them. Their services helped us grow and become much more efficient. We hope there will be a chance to work together in the future.The Go To Group Inc
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