Support

Atlassian Support Service

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Technical Atlassian support 24/7

We accompany you from the first consultation to the scaling of products and frameworks across the company.

  • Atlassian support. We support Atlassian products and add-ons from easy to complicated fixes, upgrades to rollouts, and licenses to breakdowns.
  • Proactive monitoring and alerting. We follow up on your Atlassian stack performance and change management initiatives to fix issues or bugs before they become a problem.
  • Interactions with Atlassian. We represent you at Atlassian. When it comes to negotiating prices, licenses, upgrades, security issues, we’ll act on your behalf to get the most of it.
  • Installation and migration. We accompany your transition to new tools and scaling to ensure it won’t interrupt your work even for a moment.
  • Implementation. We check configuration, product and feature sets, infrastructure, and teams’ expertise to ensure you get the digital experience you expected.

We accompany you from the first consultation to the scaling of products and frameworks across the company.

  • Atlassian support. We support Atlassian products and add-ons from easy to complicated fixes, upgrades to rollouts, and licenses to breakdowns.
  • Proactive monitoring and alerting. We follow up on your Atlassian stack performance and change management initiatives to fix issues or bugs before they become a problem.
  • Interactions with Atlassian. We represent you at Atlassian. When it comes to negotiating prices, licenses, upgrades, security issues, we’ll act on your behalf to get the most of it.
  • Installation and migration. We accompany your transition to new tools and scaling to ensure it won’t interrupt your work even for a moment.
  • Implementation. We check configuration, product and feature sets, infrastructure, and teams’ expertise to ensure you get the digital experience you expected.
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Health check

We review Atlassian-based processes, integrations, add-ons, and re-assess legacy systems to keep your teams in a healthy digital environment.

  • Data security. We address breaches in data security, assess your compliance with corporate and market policies, check backups, and keep you up with Atlassian security updates.
  • Software costs. We look into add-ons, plugins, versions, and licenses so that you can stop paying where you don’t have to.
  • Infrastructure. We review your IT infrastructure vs. the digital transformation strategy to assess transformation readiness on the part of technology.
  • Configuration. We study configuration and change history to mitigate all negative impacts on associated projects and shared environments.
  • Cleaning. We study logs, identify and eliminate problems, check integrations for stability, and the performance of user management systems.
  • Experience. We interview users and customers to assess their experience with products and changes to enhance their experience with Atlassian.

You get a healthy Atlassian stack in hours and a comprehensive report bringing strength and weaknesses of your ecosystem to focus. And the best thing is that it happens with you every day – our Health Check is continuous!

We review Atlassian-based processes, integrations, add-ons, and re-assess legacy systems to keep your teams in a healthy digital environment.

  • Data security. We address breaches in data security, assess your compliance with corporate and market policies, check backups, and keep you up with Atlassian security updates.
  • Software costs. We look into add-ons, plugins, versions, and licenses so that you can stop paying where you don’t have to.
  • Infrastructure. We review your IT infrastructure vs. the digital transformation strategy to assess transformation readiness on the part of technology.
  • Configuration. We study configuration and change history to mitigate all negative impacts on associated projects and shared environments.
  • Cleaning. We study logs, identify and eliminate problems, check integrations for stability, and the performance of user management systems.
  • Experience. We interview users and customers to assess their experience with products and changes to enhance their experience with Atlassian.

You get a healthy Atlassian stack in hours and a comprehensive report bringing strength and weaknesses of your ecosystem to focus. And the best thing is that it happens with you every day – our Health Check is continuous!

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Upgrade

We make your Atlassian stack upgraded consistently, risk-free, and cost-effective.

  • Review. We check the performance, stability, and the scope of utilization of your current version to assess the need for upgrades or additional apps.
  • Plan. We define a clear upgrade strategy and roadmap to enable a seamless transition to the new version or product.
  • Upgrade. We handle the upgrade process for Atlassian server products A to Z with all data, configurations, customizations, and integrations preserved in the new version.
  • Testing and validation. We verify that the upgraded product preserves the same stability to ensure that you continue working without breakdowns and interruptions.

We make your Atlassian stack upgraded consistently, risk-free, and cost-effective.

  • Review. We check the performance, stability, and the scope of utilization of your current version to assess the need for upgrades or additional apps.
  • Plan. We define a clear upgrade strategy and roadmap to enable a seamless transition to the new version or product.
  • Upgrade. We handle the upgrade process for Atlassian server products A to Z with all data, configurations, customizations, and integrations preserved in the new version.
  • Testing and validation. We verify that the upgraded product preserves the same stability to ensure that you continue working without breakdowns and interruptions.
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Data protection

From access management to knowledge retention, we build invulnerable walls around your enterprise.

  • Backup. We set up automatic data back-up before introducing critical changes or at regular intervals to make it instantly available in case of critical breakdowns.
  • Protection. We introduce user identification and access management tools, define software vulnerabilities, centralize security control.
  • Compliance. We study in-house and external security policies to perform timely upgrades and implement certified processes and tools for industry-accepted security compliance.
  • Maintenance. We run regular Atlassian security scans for the infrastructure, follow Atlassian security advisories, and design disaster recovery strategies to keep you continuously protected.

From access management to knowledge retention, we build invulnerable walls around your enterprise.

  • Backup. We set up automatic data back-up before introducing critical changes or at regular intervals to make it instantly available in case of critical breakdowns.
  • Protection. We introduce user identification and access management tools, define software vulnerabilities, centralize security control.
  • Compliance. We study in-house and external security policies to perform timely upgrades and implement certified processes and tools for industry-accepted security compliance.
  • Maintenance. We run regular Atlassian security scans for the infrastructure, follow Atlassian security advisories, and design disaster recovery strategies to keep you continuously protected.
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Get a free 30-minutes consultation

We cover every aspect of team and project management. Let’s
discuss what is best for you.

Managed Services

Incident and change management
Managed SLAs
Server and app administration
Managed cloud hosting

Do business. We back you up in everything else.

  • Proactive monitoring with alerting. We establish and follow-up continuous improvement processes so that changes are introduced according to a plan and risk-free.
  • Automation. We run custom scripts on Atlassian products and related processes to detect issues, make adjustments, and keep your infrastructure healthy.
  • Protection. We monitor and timely introduce Atlassian security patches to prevent emerging incidents in your company.
  • Reaction. Whenever an issue or a problem occurs, Polontech experts breakthrough to address it promptly.

We create and update SLAs for service delivery, stimulate their implementation, and eliminate outdated SLAs that no more correspond to your business goals.

  • Analysis. We follow-up changes in services, customer expectations, and business capacity to create and timely update SLAs.
  • Scaling. We work with stakeholders from multiple departments, consider interdependencies, goals, and metrics to customize SLAs with a focus on cross-team collaboration.
  • Maintenance. We create a flexible SLA tracking and adjustment system based on change management.
  • Measurement. We collect feedback, assess performance vs. goals, adjust KPIs to allow for new service level opportunities.

Administer solutions on your infrastructure and let us become your system administrators, reducing your cost of ownership.

  • Infrastructure. We take up the management and operation of your hardware and apps.
  • Security. We address security breaches, protect data, and control access to your infrastructure.
  • Backup. We ensure that you restore access to valuable data in minutes, even if a critical breakdown happens.
  • Upgrades. We automatically scale hardware and software to your growth, update the infrastructure without downtimes for business, and validate the ecosystem after each update.

We ensure that your Atlassian stack stays stable, secure, and functional.

  • Consulting. We follow-up the number of users, demand for special add-ons, and Atlassian load profile to anticipate the need for migrations and upgrades.
  • Security. We keep up with data security requirements and legislation for your business and bring the ecosystem to compliance.
  • Private cloud. We create and monitor a virtual private cloud-based in the most robust data centers globally to enhance security.
  • Monitoring. We bring instant reactions to downtimes, employ disaster recovery strategies, and make the latest updates instantly available.
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