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Do business. We back you up in everything else.
- Proactive monitoring with alerting. We establish and follow-up continuous improvement processes so that changes are introduced according to a plan and risk-free.
- Automation. We run custom scripts on Atlassian products and related processes to detect issues, make adjustments, and keep your infrastructure healthy.
- Protection. We monitor and timely introduce Atlassian security patches to prevent emerging incidents in your company.
- Reaction. Whenever an issue or a problem occurs, Polontech experts breakthrough to address it promptly.
We create and update SLAs for service delivery, stimulate their implementation, and eliminate outdated SLAs that no more correspond to your business goals.
- Analysis. We follow-up changes in services, customer expectations, and business capacity to create and timely update SLAs.
- Scaling. We work with stakeholders from multiple departments, consider interdependencies, goals, and metrics to customize SLAs with a focus on cross-team collaboration.
- Maintenance. We create a flexible SLA tracking and adjustment system based on change management.
- Measurement. We collect feedback, assess performance vs. goals, adjust KPIs to allow for new service level opportunities.
Administer solutions on your infrastructure and let us become your system administrators, reducing your cost of ownership.
- Infrastructure. We take up the management and operation of your hardware and apps.
- Security. We address security breaches, protect data, and control access to your infrastructure.
- Backup. We ensure that you restore access to valuable data in minutes, even if a critical breakdown happens.
- Upgrades. We automatically scale hardware and software to your growth, update the infrastructure without downtimes for business, and validate the ecosystem after each update.
We ensure that your Atlassian stack stays stable, secure, and functional.
- Consulting. We follow-up the number of users, demand for special add-ons, and Atlassian load profile to anticipate the need for migrations and upgrades.
- Security. We keep up with data security requirements and legislation for your business and bring the ecosystem to compliance.
- Private cloud. We create and monitor a virtual private cloud-based in the most robust data centers globally to enhance security.
- Monitoring. We bring instant reactions to downtimes, employ disaster recovery strategies, and make the latest updates instantly available.