consulting

Best practices for Agile, ITSM, and BPA delivered by experts

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Audit

Atlassian readiness
Agile readiness
ITSM readiness
Digital transformation readiness
Change adoption strategies

Current infrastructure. We analyse your current software, technologies, business goals and challenges to define which Atlassian products will ensure the fastest ROI.

Migration opportunities. We identify migration options based on the software type, data structure and volume, interconnected teams and apps, functionality and licenses cost..

Integration options. We calculate the cost-efficiency of the integration vs. migration to get you the best of two solutions or make sure that Atlassian covers 100% of your current and future demand.

You get a well-grounded list of Atlassian products and apps that will bring the most value to your business at the current stage.

Management. We assess vertical communication complexity, power distribution, decision making speed, and approaches to micro and macro management to prepare the ground for self-managed teams.

Culture. We study team-team and team-customers interactions in terms of openness, trust, speed, bureaucracy, and individual problem solving capabilities.

Planning. We review every step – from project specs to deployment – to assess the complexity, transparency, flexibility of current workflows and job delivery rate.

Teams. We assess the team members’ soft, technical, T-shaped skills and motivations to ensure they are ready for Agile problem management and changing environment.

Change management. We define change agents, C-levels support, enablers and blockers, funding, re-prioritization speed and flexibility in implementing new requirements.

We provide an extensive report with strong points and growth areas which determine the time for Agile transformation, Agile frameworks and practices, barriers, risks, and action plan.

Organization. We identify stakeholders, teams, assets, and customers involved in IT service management, technologies in use and company’s goals to provide you the baseline for transformation.

Portfolio. We study and structurise the current IT service catalogue, investments, and interdependencies between IT service offerings for internal and external users to define the scope of transformation.

Demand. We anticipate the need for IT services, compare it vs. the company’s capacity to employ ITSM for wider IT services availability.

Compliance. We study your current data security system and its compliance with in-house and legal policies to define SLAs for ITIL-based service management.

Requests. We analyse how you deal with incidents, problems, and changes to provide ITSM-based improvement scenarios.

In the end, you get the overview of ITSM-readiness with success factors, KPI’s, and metrics to pursue.

Technology. We analyse the current state of technology and the process of search, implementation, and adoption of new technologies to identify drivers and blockers.

Processes. We see into workflows and interactions between your departments to identify opportunities for business process automation and team collaboration.

Changes. We assess your change management system based on the latest software, methodologies, and frameworks implemented for the formula of successful transformation.

Teams. We analyse how the teams are following processes and procedures, develop new digital skills, and drive innovations to identify the role of the human factor.

Management. We study the company’s goals, value measurement system, technology budgets, and C-levels support to define the place of digital transformation in the strategy.

In the end, you get the set of best practices opening the short path to digital transformation with all building blocks at your doorstep.

We make every change predictable.

Stakeholders. We interview CXOs, heads of departments, IT, service and operations staff to learn how they adopt changes and identify gaps.

Company. We study the company’s overall needs, goals, and compliance challenges to prioritise and structure the adoption initiatives.

Technical capacity. We analyse the software and hardware, define new tools to boost technology adoption, and align everything with a budget.

Training. We define the change-affected employees and carefully select training sessions to adopt changes and facilitate onboarding efforts.

Collaboration. We develop a collaboration approach to adopt the new initiatives and decide on needs, goals, capacity and KPIs for success measuring.

We provide guidelines on how to facilitate change adoption, be it a new process, technology, organization, or strategy.

Free consultation

Atlassian apps and add-ons

Atlassian market
Custom addons

Atlassian offers more than 1,800 additional apps and plugins to customise functions, look, and improve productivity of its core products. Finding the right one for you may seem like finding an oasis in the Sahara. May be true, unless you are travelling with Polontech.

For the past ten years we’ve been implementing infinite combinations of Atlassian products and apps. We mapped most of these 1,800 apps in terms of functionality, stability, and performance in the long run. Based on the expertise, we offer Atlassian apps for you specific tasks in minutes and save your time on exploring the “Sahara” alone. See it for yourself.

There’re always business pioneers who are the first to face the unknown challenges. It means that sometimes even 1,800+ addons can’t address your specific case, while Polontech can. The only thing we need is the challenge and your expectations for your new Atlassian-based app:

  • Superfast. We’ll work around the clock to deliver urgently.
  • Fully personalised. We implement every requirement to guarantee it will perfectly solve your problems.
  • With no restrictions for product lifetime and number of users. It’s solely yours.
  • Compatible with new versions. Whenever there’s an update of an Atlassian product, we make our custom plugins instantly compatible.
Free consultation

Agile

Scrum
Kanban
SAFe
Scrum of Scrums
Implementation in Atlassian

We provide you the best practices to implement and adopt the most popular Agile framework.

Boards. We’ll guide you through Jira Software as the main tool for Scrum boards management, convert your workflows and projects to Scrum, and visualise backlogs.
Sprints. We provide best practices to break your development into iterations, set the most efficient Spring goals, and define KPIs for production quality.
Prioritisation. We ensure that your teams work on the most relevant objectives to date, build adequate backlogs, and plan based on real-world performance of their project, instead of hypothesis.
Roles. We clearly define the Scrum developer, master, product owner, and stakeholders roles and their areas of responsibility.
Teams. We develop internal practices for Scrum development, Daily stand ups, and Sprint review, and retrospective meetings.
Integration. We align Scrum with CI/CD, code refactoring, quality assurance automation, governance, portfolio management, and other development-associated practices.

We implement Kanban for the teams with changing priorities to bring forward the culture of continuous improvement.

Boards. We introduce Jira Software to use it as a basis for Kanban workflow visualisation.
Workflows. We ensure that workload is planned based on the team’s capacity and set up a “pull-system” to automate adding new items into the workflow.
Sprints. We configure sprints to split your projects into smaller parts, implement project queues, and limit the work in progress.
Timing. We design sprint planning, standups, reviews, and retrospectives possible at any time and independently of each other.
Communication. We build a feedback loop between team members, separate teams, and external stakeholders for enhanced change management.

We prepare you business for the new Lean Agile method focused on actual teams’ capacity and queuing theory.

We bring best practices and the ultimate framework to scale Agile across your organisation.

Portfolio management. We identify and map all your value streams to organise Agile scaling around the activities that bring and will be bringing business value to your organisation.
Scaling strategy. We align SAFe goals with other teams’ requirements, budget, management, and compliance policies to support the cultural shift for Agile.
Agile Release Trains. We define the teams of SAFe agents to implement changes at different levels and associate it with the portfolio and budgets.
Teams. We make sure that the work of multiple self-operated Agile teams follows a single vision and roadmap to ensure alignment and cross-team integration from the start.
Implementation. We design SAFe implementation, create a rollout plan, create a roadmap and metrics to every step.
Scaling. We introduce Jira Structure, Align, and Big Picture to manage projects on the portfolio level, create custom hierarchies, and assess progress across the organisation.

We make Agile seamlessly work in the enterprise context, opening the way for large-scale projects with even larger self-organised teams.

We provide best practices for managing multiple Scrum teams.

Meetings. We consult you on setting sound and clear themes for the meetings to remain short, democratic, engaging stakeholders, and easily coordinated.
Roles. We define the roles of scrum-master, cross-team representatives, and their areas of responsibilities to organise the Scrum of Scrums process.
Process. We train teams on how to remain focused on risks, impediments, dependencies, and assumptions for the project, rather than discuss the development.
Feedback. We consult the teams on how to give and implement a profound feedback after each Scrum of Scrums meeting.
Workflows. We introduce Jira Software and Portfolio to create a workflow for every team member, plan sprints, track and report performance of each team or the whole unit.

After you’ve decided on the right Agile framework, we provide you with the best tools to streamline Agile transformation.

  • Jira Software for project management in software development for Scrum/Kanban project visualisation, managing sprints, and team performance report.
  • Jira Align to scale Agile frameworks across the enterprise.
  • Portfolio to see the project timeline, roadmap, task interdependencies across all teams, identify new opportunities, and forecast in real time.
  • Confluence to collaborate on data, particularly, on the feedback from customers and stakeholders to embed it into product faster.
  • Bamboo, Bitbucket, Sourcetree to ensure continuous integration and delivery.
Free consultation
200
Excellent feedbacks
and references
65,000
companies over the word
already use Jira
10
Yeares of successful
experience

ITIL/ITSM

Incident management
Request management
Problem management
Сhange management
IT asset management
SLAs

We consult you on how to return the services to normal faster than ever.

Categorization. We group incidents as minor, medium or severe to automate prioritisation, pre-define response time and SLAs based on the seriousness of the incident.
Support. We design a multi-level support system for you to handle more incidents with the same number of people.
Workflows. We create incident management workflows to instantly detect, log, allocate incidents. Then we consult on how to respond and escalate the incident to achieve minimum time to resolution.
Training. We train IT teams to promptly address issues, act proactively to minimize the impact, analyze and store knowledge for repeatable requests.
Products. We introduce Jira Service Desk and Confluence. The combination allows promptly responding to incidents and creating a knowledge base for repeated cases at once.

We ensure effective procedures handle repeatable requests for the continuously productive teams.

Baseline. We define the most common service requests; the core requirements, processes, and agents for fulfilment, policies and SLAs to identify improvement opportunities.
Interactions. We introduce a service catalogue for the users to overview the available services and form adequate expectations about request fulfillment based on capacity and demand.
Workflow. We separate request management from incidents, problems, and changes for information noise-free IT asset management and simplified workflows.
Automation. We define all types of requests that can be automated, standardise request handling processes, and implement automatic approval, fulfilment, and feedback systems.
Implementation. We make it maximum simple for the user to request the service through multi-channel communications to streamline fulfilment.

When a repeated incident becomes a problem, we’ll help you prevent or address it swiftly based on the ITIL framework.

Current situation. We analyse response time, incidents rate, incident analytics, knowledge base, escalation rules, and risks to create the baseline for ITSM-based problem management.
Automation. We create algorithms to relate incidents to a problem for early detection, provide escalation rules based on urgency, risk, and priority; and automate the entire lifecycle of a problem.
Solutions. We bring all teams and branches to one root cause analysis approach, introduce a single Service desk to manage all incidents, and maintain Continual Service Improvement.
Knowledge management. We facilitate logging, checking incidents against documented problems, extending Known Error records, and recreating the failure for analytics.

We help you reduce the volume of incidents in the long run, increase responsiveness, and maintain capacity with reduced costs.

We make your critical systems and services updated without disruptions within ITIL framework.

Baseline. We study risk tolerance, implementation policies, and compliance requirements for change management to assess the efficiency of current change management processes.
Metrics. We compare change-to-incident rates to bring the most risk-vulnerable teams, services, and change types to focus.
Change history. We design data-driven best practices for change and risk management based on the success rate of the latest changes to infrastructure and process.
Automation. We create a set of changes that can be seamlessly automated, remove unnecessary approval layers, and create automation rules to minimize efforts for enterprise change management.
Implementation. We split changes into smaller batches to minimize the seriousness of potential incidents, define stakeholders’ roles and enable cross-team collaboration on changes.

We help you organize, maintain, upgrade, and use IT assets effectively in the ITSM ecosystem.

Portfolio. We gather and structure hardware, software, and knowledge provided as IT assets to give you a big picture.
Costs. We define the assets’ lifecycle from the emerging need to retirement to calculate the cost of ownership, optimise budgets, and advice on more cost-efficient utilisation.
Management. We centralise IT asset tracking and ownership in a single platform, managed by a single team, but transparent across stakeholders.
Interconnection. We integrate asset management into ITIL-based incident, problem, and change management to ensure on-demand asset flow to support ITSM.
Optimisation. We consult on creating a self-service portal with predefined rules for request handling, logging options, and integrated with current software used across teams.

We introduce Service Level Agreements to measure the value of day-to-day operations.

Design. We document services that you deliver, define internal and external customers, current terms of service to create the ground for an agreement.
Measure. We collect customer expectations, analyze your baseline responsiveness, define goals and KPIs for performance measurements to identify service level opportunities.
Implement. We work with the teams to distribute responsibility areas, adjust SLAs to their capacity, and set up a simple but powerful SLA tracking system.
Maintain. We promote SLAs to formalize interactions between IT teams, stakeholders, and customers to minimise disputable issues draining your time.
Customize. We create custom rules based on schedules, priority level, customer type, performance goals, and any other exceptions that you report.

Free consultation

User management

Atlassian Access
Crowd

We build a security control centre for all your Atlassian products.

  • Formalise and unify security policies for all Atlassian software and third-party apps apps on the enterprise level
  • Introduce new authentication methods for new and existing users
  • Trace user activities with detailed logs.

We simplify user identity management and authentication by a single sign on for all products Atlassian. Crowd not only offers to use one login and password to access all software in your ecosystem, but seamlessly works with your existing identity directories, like Active Directory, LDAP, OpenLDAP, Microsoft Azure AD, and many more.

Free consultation

Get a free 30-minutes consultation

We cover every aspect of team and project management. Let’s
discuss what is best for you.

Team collaboration

We ensure Agile transformation through openness, flexibility, support, trust, and motivation brought to you by cross-team collaboration.

Inside the team. Developers to product owners, analytics to Scrum masters – roles perfectly defined, self-organised, ready to mentor, and run like a clockwork.

Between teams. Developers, IT, QA, customers – continuous integration and delivery may look like a relay race. And we attract enterprise-wide expertise to make you win it.

Between departments. Legal, Marketing, Accounting, CXOs – business automation doesn’t stop on development. If there’s a team, process, value stream – we’ll align it with Agile vision of your organization.

We ensure Agile transformation through openness, flexibility, support, trust, and motivation brought to you by cross-team collaboration.

Inside the team. Developers to product owners, analytics to Scrum masters – roles perfectly defined, self-organised, ready to mentor, and run like a clockwork.

Between teams. Developers, IT, QA, customers – continuous integration and delivery may look like a relay race. And we attract enterprise-wide expertise to make you win it.

Between departments. Legal, Marketing, Accounting, CXOs – business automation doesn’t stop on development. If there’s a team, process, value stream – we’ll align it with Agile vision of your organization.

Free consultation

Knowledge management

We create the knowledge-centered service to support those who support you.

Culture. We switch fire fighting teams to a knowledge creation strategy and associate knowledge generation to their performance goals and SLAs.

Process. We coach teams to collect, structure, share and enhance knowledge based on demand to ensure smooth transition to knowledge-centered mindset.

Team collaboration. We ensure free information flow across departments facilitating everything, from IT service management and development, to new employee onboarding to cooperation on legal issues.

Implementation. We bring the knowledge where it will bring the most value – first-contact incident resolution, data-driven change management, problem prevention, customer feedback becoming features and it’s only within the first five minutes.

We create the knowledge-centered service to support those who support you.

Culture. We switch fire fighting teams to a knowledge creation strategy and associate knowledge generation to their performance goals and SLAs.

Process. We coach teams to collect, structure, share and enhance knowledge based on demand to ensure smooth transition to knowledge-centered mindset.

Team collaboration. We ensure free information flow across departments facilitating everything, from IT service management and development, to new employee onboarding to cooperation on legal issues.

Implementation. We bring the knowledge where it will bring the most value – first-contact incident resolution, data-driven change management, problem prevention, customer feedback becoming features and it’s only within the first five minutes.

Free consultation

Other services by Polontech

Services

Atlassian migration

To Server. To Cloud. To Data Center. Server to Server. Cloud to Cloud. To Atlassian.
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Services

Atlassian configuration

Jira Software. Confluence. Jira Service Desk. Atlassian addons. Custom scripting.
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Services

Training

Fast start. Agile. ITSM. Atlassian.
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Services

Support

Technical support 24/7. Health check. Upgrade. Data protection. Managed Services.
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Services

Installation

Choosing Atlassian products. Atlassian product at your service. Installing Atlassian in the cloud or server...
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Services

Consulting

Audit. Jira Add-ons. Agile. ITIL/ITSM. User management. Team collaboration. Asset management...
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Services

Hosting

Migration to Atlassian Cloud. Private cloud. Public cloud.
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Services

Portfolio management

Audit. Design. Launch. Support.
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Services

Licensing

Buying. Renewal. Managed licenses.
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Services

CI/CD + DevOps

DevOps strategy. Commit. Build. Test. Deploy.
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Get a free 30-minutes consultation

We cover every aspect of team and project management. Let’s
discuss what is best for you.