Why do you need a robust knowledge base?
No reinventing a wheel
Structured and searchable knowledge offers solutions for repeated problems at once.
Source of truth
The confluence knowledge base is like a code of laws to refer to when facing controversial issues.
Ideas to actions
Confluence keeps ideas at the eye level for you not to miss a potential value driver.
Free information flow
Who owns the information, owns the world. Let it be every one of your employees.
Why Confluence Knowledge Base?
ITSM-enabled
Affordable
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This is how we implement this product:
Polontech covers every step to your new knowledge base
Confluence consulting
Analyzing current processes
We define knowledge sources, storage tools, contributors, data quality assurance and its utilization in the company
Reviewing the existing content
We select relevant pieces of information to be transferred to Confluence and relieve you from the information noise.
Ensuring cost-effectiveness
We carefully select Confluence features, hosting options, and licenses to offer the best price.
Introducing change management
We create a strategy to smoothly implement every product, app, and process, depending on your business environment.
Managing users and teams
We consult on best practices for user management – workflow automation and knowledge accesses.
Designing structure
We define a template-based structure for your knowledge base subject to departments, content types, and collaboration goals.
Confluence installation
Securing data
We organize and back up the existing data – it will seamlessly appear in your knowledge base.
Installing Confluence
We create an infrastructure and change management systems for Confluence and the selected additional apps. On your server or in the cloud, on Linux or Windows.
Managing users
We create accounts and set up users, groups, distribute roles, and configure the access management system.
Getting Confluence ready
We configure spaces, labels, and create initial content structure; set up navigation and search; integrate Confluence with a mail server and messengers.
Developing custom blueprints and macros
From a fresh look to new ways of collaboration – we provide custom templates to organize data subject to your needs and enhance data visibility with macros.
Creating personalized themes
We make Confluence and its add-ons communicate your brand book by creating a new theme or customizing the existing ones.
Training
Onboarding
We meet the teams and departments to introduce how new software is organized and make them collaborate on knowledge.
Training users
We train Confluence users to work with documents, manage tasks, use macros, permissions, and restrictions.
Training administrators
We train Confluence administrators to configure and maintain the product across your organization without external experts.
Training executives
We organize change management for your clients to faster adopt the new communication portal and customer support tools.
Holding custom sessions
We hold personalized training courses subject to a particular task, following complex implementations or customizations.
Promoting self-service
We assist in creating an automated self-service portal for internal and external customers based on your documentation and knowledge.
Maintenance and support
Supporting 24/7
We support Confluence products from easy to complex fixes, upgrades to rollouts, and licenses to breakdowns.
Monitoring proactively
We follow up on your Confluence performance and change management initiatives to fix issues or bugs before they become a problem.
Holding health-checks
We check data security compliance to address breaches. Then review add-ons, plugins, logs, and licenses so that you can stop paying where you don’t have to.
Interacting with Atlassian
We directly communicate with Atlassian on your behalf for support, negotiate with license providers, and follow Atlassian security updates to keep you protected.
Managing licenses
We help to purchase for the best price, manage trouble-free, and timely upgrade licenses. If there is a license discount or expiration, I’ll know at once.
Upgrading Confluence
We review the current version – its performance and utilization – and handle the upgrade process. You get all your data, customizations, and integrations preserved in the new version.
Get a free 30-minutes consultation
We cover every aspect of team and project management. Let’s
discuss what is best for you.
Add custom developments to make the confluence knowledge base complete
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Have an idea of another add-on? Let’s make it happen.
This is a final benefit
Proactive and instant incident management – in most cases, you already know the symptoms and the remedy.
Employees don’t search – customers don’t wait.
The most experienced colleagues work uninterrupted. Their knowledge is already in the database.
The shorter path from idea to solution.
Development to Accounting – everybody accumulates and refines knowledge.
Lessons learned and used to onboard new employees
Customer feedback
We got an automated reliable Service Desk process with the ability to serve a large number of customers. It has a powerful report system to control efficiency of the team. In addition, the process is fully automated and has a very good base for ongoing development and scaling.Point Solutions, Switzerland
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