Manage my knowledge base

Confluence Knowledge Base Integration

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Home    —    Manage my knowledge base

Why do you need a robust knowledge base?

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No reinventing a wheel

Structured and searchable knowledge offers solutions for repeated problems at once.

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Source of truth

The confluence knowledge base is like a code of laws to refer to when facing controversial issues.

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Ideas to actions

Confluence keeps ideas at the eye level for you not to miss a potential value driver.

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Free information flow

Who owns the information, owns the world. Let it be every one of your employees.

Confluence

Atlassian solution to store, share, and collaborate on the collective knowledge of your teams. 

  • From development specifications to marketing plans and meeting notes – all the information brought to your fingertips in seconds.  
  • Texts, docs, multimedia, and dynamic content flow across the company, freely and securely.
  • Open structure and real-time collaboration options empower every employee to contribute and get feedback. 
  • Pre-defined templates to structure knowledge in every department of your company. 
  • Collective editing, feedback, colleagues mentioning, and discussing decisions online supports a collaboration mindset. 

With Confluence, you own the information. And you already know what it means.

Atlassian solution to store, share, and collaborate on the collective knowledge of your teams. 

  • From development specifications to marketing plans and meeting notes – all the information brought to your fingertips in seconds.  
  • Texts, docs, multimedia, and dynamic content flow across the company, freely and securely.
  • Open structure and real-time collaboration options empower every employee to contribute and get feedback. 
  • Pre-defined templates to structure knowledge in every department of your company. 
  • Collective editing, feedback, colleagues mentioning, and discussing decisions online supports a collaboration mindset. 

With Confluence, you own the information. And you already know what it means.

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Enhance support
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Why Confluence Knowledge Base?

ITSM-enabled
Affordable
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apps and plugins

This is how we implement this product:

Install

add Confluence to your Atlassian infrastructure

Migrate

move your data and teams to Confluence from OpenKM, eXo, Slack, Google Drive, myBase; from server to cloud or vice versa.

Integrate

make Confluence seamlessly work with your current software to get the best of two solutions
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Polontech covers every step to your new knowledge base

Polontech covers every step to your new knowledge base Let's
discuss
Confluence consulting
Confluence installation
Training
Maintenance and support

Confluence consulting

Analyzing current processes

We define knowledge sources, storage tools, contributors, data quality assurance and its utilization in the company

Reviewing the existing content

We select relevant pieces of information to be transferred to Confluence and relieve you from the information noise.

Ensuring cost-effectiveness

We carefully select Confluence features, hosting options, and licenses to offer the best price.

Introducing change management

We create a strategy to smoothly implement every product, app, and process, depending on your business environment.

Managing users and teams

We consult on best practices for user management – workflow automation and knowledge accesses.

Designing structure

We define a template-based structure for your knowledge base subject to departments, content types, and collaboration goals.

Confluence installation

Securing data

We organize and back up the existing data – it will seamlessly appear in your knowledge base.

Installing Confluence

We create an infrastructure and change management systems for Confluence and the selected additional apps. On your server or in the cloud, on Linux or Windows.

Managing users

We create accounts and set up users, groups, distribute roles, and configure the access management system.

Getting Confluence ready

We configure spaces, labels, and create initial content structure; set up navigation and search; integrate Confluence with a mail server and messengers.

Developing custom blueprints and macros

From a fresh look to new ways of collaboration – we provide custom templates to organize data subject to your needs and enhance data visibility with macros.

Creating personalized themes

We make Confluence and its add-ons communicate your brand book by creating a new theme or customizing the existing ones.

Training

Onboarding

We meet the teams and departments to introduce how new software is organized and make them collaborate on knowledge.

Training users

We train Confluence users to work with documents, manage tasks, use macros, permissions, and restrictions.

Training administrators

We train Confluence administrators to configure and maintain the product across your organization without external experts.

Training executives

We organize change management for your clients to faster adopt the new communication portal and customer support tools.

Holding custom sessions

We hold personalized training courses subject to a particular task, following complex implementations or customizations.

Promoting self-service

We assist in creating an automated self-service portal for internal and external customers based on your documentation and knowledge.

Maintenance and support

Supporting 24/7

We support Confluence products from easy to complex fixes, upgrades to rollouts, and licenses to breakdowns.

Monitoring proactively

We follow up on your Confluence performance and change management initiatives to fix issues or bugs before they become a problem.

Holding health-checks

We check data security compliance to address breaches. Then review add-ons, plugins, logs, and licenses so that you can stop paying where you don’t have to.

Interacting with Atlassian

We directly communicate with Atlassian on your behalf for support, negotiate with license providers, and follow Atlassian security updates to keep you protected.

Managing licenses

We help to purchase for the best price, manage trouble-free, and timely upgrade licenses. If there is a license discount or expiration, I’ll know at once.

Upgrading Confluence

We review the current version – its performance and utilization – and handle the upgrade process. You get all your data, customizations, and integrations preserved in the new version.
Let’s discuss

Get a free 30-minutes consultation

We cover every aspect of team and project management. Let’s
discuss what is best for you.

Add custom developments to make the confluence knowledge base complete

Powered by Atlassian products and apps

Jira Software-img

Jira Software

for project management
Organize development plans, specifications, customer requirements...
Organize development plans, specifications, customer requirements, software documentation, code reviews, and release notes in a single source.
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Trello

Transform the vision described in Confluence into Trello tasks.
Transform the vision described in Confluence...
Transform the vision described in Confluence into Trello tasks.
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Team calendars

Sync the activities of your teams in a single calendar
Sync the activities of your teams in a single calendar, e.g....
Sync the activities of your teams in a single calendar, e.g., let business professionals take action following a development process.
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Questions for Confluence

It’s like Quora designed for your business
It’s like Quora designed for your business. Can’t find an answer...
It’s like Quora designed for your business. Can’t find an answer? Crowdsource it inside your company.
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Powered by Polontech
apps

Third-party integrations

We integrate your Jira Service Desk with CRM, call centers...
We offer new approaches to providing service, like the renowned Eisenhower matrix.

Custom Dashboards

We connect real-time data gadgets to display the critical information...
We connect real-time data gadgets to display the critical information about your business in one place.
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Always separate block for development and customization by Polontech

Have an idea of another add-on? Let’s make it happen.

This is a final benefit

Proactive and instant incident management – in most cases, you already know the symptoms and the remedy.
Employees don’t search – customers don’t wait.
The most experienced colleagues work uninterrupted. Their knowledge is already in the database.
The shorter path from idea to solution.
Development to Accounting – everybody accumulates and refines knowledge.
Lessons learned and used to onboard new employees

Customer feedback

We got an automated reliable Service Desk process with the ability to serve a large number of customers. It has a powerful report system to control efficiency of the team. In addition, the process is fully automated and has a very good base for ongoing development and scaling.
Point Solutions, Switzerland
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