Jira Service Desk

Jira Service Desk Integration Service

Most complete and versatile enterprise task management product and issue tracker.

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What is Jira Service Desk?

Optimal solution for support and IT teams covering ITIL-based incident, request, problem, and change management for external and internal customers.

Jira Service Desk is an intuitive tool for fast service delivery and collaboration. Increase the level of service delivery and request fulfillment with this software. With it, your service desk team will manage the full lifecycle of requests.

Service Desk brings value not only for inner and external customers. As soon as the request is left, someone from the support team will take care of it. Users won’t worry about the future destiny of their problems as they can track their requests’ status and know for sure when it will be resolved.

Use this software to create a customer portal – a single point of contact for internal and external customers. In all industries customers are the same – asking questions, complaining, seeking help and support, requesting additional assets and services. Polontech uses this software to digitalize all your communications with customers in days.

Optimal solution for support and IT teams covering ITIL-based incident, request, problem, and change management for external and internal customers.

Jira Service Desk is an intuitive tool for fast service delivery and collaboration. Increase the level of service delivery and request fulfillment with this software. With it, your service desk team will manage the full lifecycle of requests.

Service Desk brings value not only for inner and external customers. As soon as the request is left, someone from the support team will take care of it. Users won’t worry about the future destiny of their problems as they can track their requests’ status and know for sure when it will be resolved.

Use this software to create a customer portal – a single point of contact for internal and external customers. In all industries customers are the same – asking questions, complaining, seeking help and support, requesting additional assets and services. Polontech uses this software to digitalize all your communications with customers in days.

Consult us

The main advantages

  • User-friendly customer portal
  • Live custom queues
  • Real-time SLA visibility and reports
  • Automations for repetitive tasks
  • Trackable requests
  • Integration with other Atlassian products – better together with Confluence
  • User-friendly customer portal
  • Live custom queues
  • Real-time SLA visibility and reports
  • Automations for repetitive tasks
  • Trackable requests
  • Integration with other Atlassian products – better together with Confluence
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Enhance Support
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200
Excellent feedbacks
and references
65,000
companies over the word
already use Jira
10
Yeares of successful
experience

How to integrate Jira Service Desk?

Your Server
Atlassian Cloud
Private Cloud

We install Atlassian products on your server to grant total control over your data:

  • Update the environment, aptitudes, and repositories.
  • Install the database, Java, and reverse proxy.
  • Configure swapping, proxy, SSL, and Java environment.
  • Install Atlassian applications autorun.
  • Register the service.

We help you start using Atlassian products in minutes.

  • Create a corporate site with instances for the selected Atlassian products.
  • Add additional products and apps by your choice.
  • Configure billing.
  • Invite users and distribute admin rights to manage the site and each product.
  • Connect your current user directory to enable the same sign-on for the existing software and new Atlassian products.

We install the selected Atlassian products on Amazon Web Services, Google Cloud, Microsoft Azure, or Digital Ocean. See the example of our implementation on Amazon.

  • Create an AWS account and network infrastructure based on virtual private cloud (VPS).
  • Configure an application load balancer as an SSL termination proxy.
  • Configure private subnets with Amazon Linux-based Atlassian cluster and instances, plus Amazon RDS as an external database.
  • Configure public subnets with network address translation gateways and Linux bastion host.
  • Configure the shared storage system based on Amazon EFS.
  • Add Amazon CloudWatch to control applications and database nodes.
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Choose your plan
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Get a free 30-minutes consultation

We cover every aspect of team and project management. Let’s
discuss what is best for you.

Jira Service Desk integration service by Polontech

You made up your mind and want to try this atlassian software to deliver immediate results. You want to reach expected outcomes but finding the optimal way requires time and skills. How to prove the value for your stakeholders? This is how we work:

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We’ll take your hand and lead you through the full process of integration.

We introduce the software to address any case in your daily operations that can be called an issue, including legal problems, machinery breakdown, refunds, data leaks, complaints. Polontech will train you to track it, prevent recurring issues, and create a disaster recovery plan to quickly solve any big problem in future.

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