Challenge
Bridge Systems came to us with a typical challenge that faces almost any software company. There’s a lot to track and manage as they interact with many external vendors and clients on the one hand and have many projects in production on the other hand. Everything should be visible, transparent, predictable and well-managed for all the parties to the project. What is more, all the processes were to be defined and optimised and then automated with the help of JIRA Software. We also integrated the instance with a number of add-ons that assisted in automating task management with visual boards.Company’s primary focus was optimisation of IT management: bringing Design, Development, QA and Operation teams under one roof, defining roles and responsibilities to build better software and deliver more value to their customers.
Solution
We’ve analysed the business processes of the company, created a workflow that could support the existing and automated processes and reflects best practices (we chose Agile as the main approach for the company).
Then we set up JIRA software:
– Set up users, groups and project roles
– Managed agendas, customers and collaborators
– Configured request types, workflows depending on the assignee
– Set up reporting for internal and external sources
– Planning and managing personal agenda
– Extending the possibilities of JIRA with third-party add-ons
Benefits
We’ve made the complex structure of the company projects transparent, easily trackable and easily manageable. This resulted in an increase of team productivity and efficiency.
