Challenge Creating a simple ITIL-based solution for Service Desk automation that could help a limited number of agents process customer issues and react immediately with an adequate response with the aim to deliver outstanding customers support service. Solution We started with ITIL consulting, analyzing and improving help desk processes. Then we created a simple analog of […]
Project Overview: Globally recognized experts in application lifecycle management wanted to develop a great automation solution for their Atlassian JIRA. They needed to automate reporting process and add extra functionalities to the existing solution. Automating reports: with our custom plugin development we helped to add visibility and transparency into Go2Group development process. Issues are automatically […]
Project overview The importance of the warehouse goods accounting (managing) system is constantly growing. Our JIRA Warehouse AutoMate software is developed specially to help manage warehouse properly and more efficiently run warehouse operations, saving reasonable sums every month and increasing visibility & customer services quality at the same time. Key features One solution for any […]
Challenge: Combine service management and marketing. Creating multifunctional CRM system with SMS Gateway integrated with Service desk & E-commerce platform for marketing activities of the company. This platform’s ultimate goal was in leveraging brand awareness and increasing customer satisfaction rates. Solution: Cloud-based marketing project management system that merges social and mobile media with traditional marketing […]
Challenge Innovative Solutions approached us with the idea of developing an expert knowledge base platform with the elements of gamification and monetization for knowledge and experience exchange. Solution We started by implementing best ITIL practices such as KBE (Knowledge-Based-Engineering). This way we could find the most suitable architecture solution to get the best value for […]
Challenge Xtremax team was looking for expanding the capabilities of JIRA Service Desk in order to manage access and performing further customization to adjust new software to existing business processes. As they were seeking to improve their communication with the end-user, they wanted for a client to see how their request is being handled with […]
Challenge Moxie NYC aimed at increasing efficiency and transparency while having their work processes optimized. They wanted to deploy faster, be able to plan thoroughly, build better with even higher quality and provide continuous improvement with the help of Atlassian software. Solution Together with Moxie NYC we’ve devised and followed through the following stages of […]
Challenge Popcorn Palace came to us with a clear understanding of how they want to optimize their business processes. Their team intended to implement Agile & DevOps best practices by making all the company processes transparent by automating everything that could and should be automated, customizing Atlassian software so that the team would love to […]
Challenge In order to be able to manage the issues and instantly react to their clients requests, Tillster wanted to find an excellent notifications solution that could provide an end-user with direct access to implementation experts. Solution We’ve created a comprehensive system with the help of JIRA Software and JIRA Service Desk that become a […]
Challenge Headway was looking for a partner who could assist them in bringing Atlassian tools into their business so that to optimize the business processes in their company. They also wanted to create efficient database for internal usage and for their clients to address to. Solution We’ve assisted in and consulted on: Integrating JIRA and […]