Introduction Each second brings to the world new piece of information, accelerating progress. At the same time knowledge is no more reserved only to high-technology (and highbrow) spheres like chemistry, cosmonautics, medicine – it’s universal and cross-boundary. Any company at any industry can create and accumulate an individual body of knowledge and put it to […]
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The General Data Protection Regulation (GDPR) will go into effect on May 25th, 2018. GDPR is a set of new data privacy laws applied in all EU member states that are designed to protect its citizens’ data privacy and reshape the way organizations approach data privacy. All companies that handle personal data of EU residents […]
In the world of business Asset Management immediately evokes associations with hedge funds, IPOs and luxury, while ITAM (IT Asset Management) still remains a blank space for even some IT companies. Asset Management in IT is simply keeping track of equipment and tools at hand and making sure everything is accounted for and put to […]
A few months ago Polontech team became Atlassian Certified. We’d like to share your experience and help those who is planning to pass these exams. If you are also in a need of Atlassian trainings, please contact us.
Polontech experts have successfully got Atlassian Certification. It must be said that it wasn’t a piece of cake. But in Polontech we love challenges, hold ourselves to high standards and take pride in what we do every day.
Jira vs ServiceNow In our previous article the advantages and disadvantages of JIRA Service Desk and ServiceNow solutions were discussed. Both solutions are focused around ITIL but the important question is “Do they operate the same ITIL Processes?”.
ITSM approaches and practices. Review of the VIII All-Russian Conference “Digital ITSM – 2017” from the speaker Aleks Yenin
Jira add ons extend basic Jira functionality. We’ve just realized a new free Jira plugin Convenient It’s just a great plugin! When you create a new issue it will immediately go to the issue’s full-page view so that you can immediately begin to work with it. Fast It’s just a quick plugin! It ensures no […]
Atlassian’s mission is both simple and ambitious: to unleash the potential of every team. Mike Cannon-Brookes, Atlassian Co-Founder and Co-CEO, said: “When the work is open the full potential of the team can be accomplished. We believe that for great things to happen the world needs to be more open”. And for the curious: With over […]
OVERVIEW the service desk software built on JIRA an ITSM solution that offers full ITIL coverage created in 2013 (as JIRA extension) created in 2004 20,000+ customers 1,800+ customers JIRA Service Desk is a fully-fledged ticket tracking system for helping IT and business teams communicate with customers and develop products. Built on JIRA workflow engine, it connects IT to […]