Recommended check-list for IT manager of a large company: Create infosecurity program. Nowadays companies struggling with information security threads have a clear understanding of how 1) valuable information can be and 2) how hard it is to protect, especially in light of recent security breaches into such corporations as Apple, Facebook and Reddit, this might […]
Recently Digital Transformation has become a widely-discussed topic, especially at CEO and top executives meetings. This is because: 1) Transformation have proved to be very effective for improving business processes and increasing profit and 2) there’s no single way to do it right, no sophisticated Digital Transformation strategy or framework. Every CEO will on the […]
This blog post I’d like to dedicate to service catalogs, its creation and management as well as my experience of working with them for various industries. I really hope the practices and advices i will share will be of use for practitioners and consultants like I am. In my work I follow guidelines of ITSM […]
Introduction Each second brings to the world new piece of information, accelerating progress. At the same time knowledge is no more reserved only to high-technology (and highbrow) spheres like chemistry, cosmonautics, medicine – it’s universal and cross-boundary. Any company at any industry can create and accumulate an individual body of knowledge and put it to […]
The General Data Protection Regulation (GDPR) will go into effect on May 25th, 2018. GDPR is a set of new data privacy laws applied in all EU member states that are designed to protect its citizens’ data privacy and reshape the way organizations approach data privacy. All companies that handle personal data of EU residents […]
In the world of business Asset Management immediately evokes associations with hedge funds, IPOs and luxury, while ITAM (IT Asset Management) still remains a blank space for even some IT companies. Asset Management in IT is simply keeping track of equipment and tools at hand and making sure everything is accounted for and put to […]
A few months ago Polontech team became Atlassian Certified. We’d like to share your experience and help those who is planning to pass these exams. If you are also in a need of Atlassian trainings, please contact us.
Polontech experts have successfully got Atlassian Certification. It must be said that it wasn’t a piece of cake. But in Polontech we love challenges, hold ourselves to high standards and take pride in what we do every day.
Jira vs ServiceNow In our previous article the advantages and disadvantages of JIRA Service Desk and ServiceNow solutions were discussed. Both solutions are focused around ITIL but the important question is “Do they operate the same ITIL Processes?”.
ITSM approaches and practices. Review of the VIII All-Russian Conference “Digital ITSM – 2017” from the speaker Aleks Yenin