Challenge Xtremax team was looking for expanding the capabilities of JIRA Service Desk in order to manage access and performing further customization to adjust new software to existing business processes. As they were seeking to improve their communication with the end-user, they wanted for a client to see how their request is being handled with […]
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Challenge Moxie NYC aimed at increasing efficiency and transparency while having their work processes optimized. They wanted to deploy faster, be able to plan thoroughly, build better with even higher quality and provide continuous improvement with the help of Atlassian software. Solution Together with Moxie NYC we’ve devised and followed through the following stages of […]
Challenge Popcorn Palace came to us with a clear understanding of how they want to optimize their business processes. Their team intended to implement Agile & DevOps best practices by making all the company processes transparent by automating everything that could and should be automated, customizing Atlassian software so that the team would love to […]
Challenge In order to be able to manage the issues and instantly react to their clients requests, Tillster wanted to find an excellent notifications solution that could provide an end-user with direct access to implementation experts. Solution We’ve created a comprehensive system with the help of JIRA Software and JIRA Service Desk that become a […]
Challenge Headway was looking for a partner who could assist them in bringing Atlassian tools into their business so that to optimize the business processes in their company. They also wanted to create efficient database for internal usage and for their clients to address to. Solution We’ve assisted in and consulted on: Integrating JIRA and […]
Challenge Locando came to us with an interesting challenge that faces almost any translation agency. There’s a lot to track and manage as they sometimes direct the translation to external sources and sometimes the internal translators can tackle the task. One project can comprise of several languages with different kind of assignees, thus with different […]
We cannot thank Polontech team enough for the service they’ve provided for us for a long time. It has been a pleasure working with them. Their services helped us grow and become much more efficient. We hope there will be a chance to work together in the future.
Three take aways: How to get customers excited about a new service desk Creative ways to market a service desk Learn the right way to react to customer feedback Service desk is a product. So you’d better start treating it like one. Preparation for the release and preliminary market research is of vital importance for any product […]
Be Agile! How many times a week you deploy? Cutting-edge companies like Etsy deploy 80 times a day, and market giants like Amazon and Netflix deploy up to thousands times a day. This is the core element of agile deployment practices: shipping frequently so that developers would be able to practice early delivery and continuous […]
We were very happy with the team’s work and we will not hesitate to recommend Polontech in the future. Our organization continues to use Confluence widely in other projects and it is good to know where we can go when we need someone to help us.