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News, opinions, tips related to Atlassian products, Agile and ITIL

Home    —    What’s ticket management and how it can help your business?
Ticket management system. Service desk functions

What’s ticket management and how it can help your business?

Anastasia Sarana
Posted by Anastasia Sarana
May 6, 2022

In short, the ticket management system makes life easier for many companies. How exactly?   Let’s figure it out. It’s all started with ITSM ITSM (ITIL) is an IT service management concept in which the main processes are aimed not just at ensuring the smooth operation of the IT infrastructure but are more focused on […]

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Digital transformation: roadmap

Digital transformation of your business: a trend or a necessity?

Anastasia Sarana
Posted by Anastasia Sarana
September 17, 2021

Digital transformation is a trend that is being followed by more and more enterprises for various reasons: rational resources allocation, improving the quality of customer service, or faster achieving business goals. Some companies go faster through all digitalization process, and for some it’s essential to go deeper into the process. What is digital transformation? Digital […]

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What to do if you have a Jira Server license?

Anastasia Sarana
Posted by Anastasia Sarana
August 25, 2021

Starting from February 2021, Atlassian has stopped selling new server licenses. And what about those who already had Jira and Confluence server products? Yes, changes are always scary, but there are three ways out of this situation: use the server license until the end of license maintenance; migrate to DataCenter; migrate to Cloud. In this […]

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Trending Jira Cloud add-ons 2021

Trending Jira Cloud add-ons 2021 for better project management

Anastasia Sarana
Posted by Anastasia Sarana
January 26, 2021

We’ve been constantly working with a great number of Jira projects, and the year 2020 was not an exception. We work a lot with all sorts of Jira add-ons, and here’s a short review on some trending Jira Cloud apps on the Atlassian Marketplace that simplify managing projects and automating everyday tasks.  Custom Charts for […]

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simple steps for a successfull digital transformation

Successful digital transformation: migration to cloud

Anastasia Sarana
Posted by Anastasia Sarana
January 19, 2021

After the worldwide situation with lockdown, there is nothing wrong with working remotely. The main thing is in well-optimized business processes and the right set of software. Not only a team of developers can work effectively in a remote office,  but also financial, government, educational, and energy companies with a large number of employees. Any […]

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Atlassian refuses server licenses

Atlassian refuses server licenses

Anastasia Sarana
Posted by Anastasia Sarana
January 11, 2021

Starting from February 2, 2021, Atlassian stops selling server licenses for new users and pushing customers to switch to cloud hosting. So what will get those who have been using server products for years and do not want to migrate to the cloud yet? 2021 On February 2, 2021, the new customers won’t be able […]

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Jira Software: migration to Data Center-img

Jira Software: migration to Data Center

Anastasia Sarana
Posted by Anastasia Sarana
November 5, 2020

Atlassian products have three options of deployment: server, cloud, and data center. And if most users know about server and cloud versions, the data center might seem vague and unclear. In this article, we’d like to describe the advantages of a data center compared to a server and cloud and reveal more technical details of […]

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Jira vs Confluence: What’s The Difference?

Anastasia Sarana
Posted by Anastasia Sarana
October 31, 2020

Jira and Confluence are familiar to many teams, being the most popular Atlassian products ever. Before we go through the differences between Jira and Confluence, let’s learn some basics about each product.  What’s Jira? Talking about Jira, we need to separate several products of the Jira line – Jira Software, Jira Service Desk, Jira Core, […]

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Jira-Slack-Integration-umg

Jira Slack Integration: Complete Beginners Guide 2020

Anastasia Sarana
Posted by Anastasia Sarana
October 29, 2020

What’s Jira?  Jira is a famous software for issue and project management. From first sight, it might seem to be complicated, yet many companies and brands all over the world just can’t imagine managing their businesses without it.  Jira is an optimal solution for many teams for smart project and task management, resource planning and […]

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