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Jira for HR team

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Aleks Yenin
Posted by Aleks Yenin
March 3, 2021

Jira is mostly used for tracking tasks in the IT department, but non-technical teams can also benefit from it. In particular, Jira is ideal for optimization the recruitment processes and the work of the talent acquisition department.

What is Jira Core – starting with the basic Jira version?

Yes, it’s a basic Jira version that is perfect for planning and optimizing business processes in non-technical teams: Finance, Legacy, Marketing, Sales, and HR teams.

How to use Jira Core for HR team

Tracking new candidates

An example of the workflow for recruitment from the Atlassian website

There is a built-in workflow perfect for tracking new candidates. Recruiters can open a ticket and track all stages of the interview and approval of each candidate, monitor important details about people and vacancies.

It’s more comfortable for specialists to monitor all tickets, requests and applications at one single board like in the Kanban framework. In this case, Jira Core alone is not enough, and you will need a more advanced version – Jira Software.


Jira Core makes it easy to manage the process of onboarding new people in a team. You can create cards for new employees to create mail and other accounts, issuing access, preparing corporate laptops – at this stage, you can connect the technical department to the HR project in Jira Core.

Requests for HR team

If someone on the team has a request for the HR department, they can open a ticket in Jira and track its progress. You can connect Slack or Teams and create tickets in Jira automatically without leaving your channel. The author of the request can track his ticket (status update, agent, priority), and the HR team can update on the result.

Recruitment and Jira Service Desk

Jira Service Desk can also be used to automate the recruiting process. For example, an HR manager creates a new vacancy (new ticket in Jira), and the candidates can apply to it and attach their CVs using the customer portal in Jira Service Desk. Candidates can also attach additional files and check the status of the vacancy. 

Recruiters can also monitor important details: the number of candidates applied to the vacancy, the stages of interviews, how many employees are going through the onboarding process. All important documents like CVs, tests, company policies are also attached to one ticket. If the ticket status has been changed, all candidates get a notification via email automatically. It’s also possible to send newsletters with new vacancies using the CV base.

Integration with Confluence

To make the process of hiring and onboarding employees as simple and clear as possible, it is worth creating a knowledge base in Confluence to answer recurring questions and issues and make the process of onboarding comfortable. 

Document all policies, basic company information, and benefits in the knowledge base, creating a single source of truth. By this, all the necessary information becomes accessible for everyone in the team, and everyone can find the answer or refresh some details about an issue at any time. 

In Confluence, you can also create a CV database of candidates who did not fit the current position, and notify all candidates of new opportunities.

Well-structured information in Jira and Confluence, combined with face-to-face communication with the HR manager, significantly boosts the efficiency of the hiring and onboarding process.

Managing your business smart

If you already use Jira in your company, take a closer look at Jira Core for other business projects –  probably there’s no need to overpay for special CRM platforms or add-ons, because you can always add Jira Core to the existing infrastructure.

Automate your HR department with Jira Core. Contact our experts, and we will guide you through the entire integration process.

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