Service Desk

Process all incoming customer information quickly and effectively

Service Desk

In a nutshell, Service Desk plays one integral function in an organization – it provides support for IT products and services. The most popular ways of organizing it are in the form of a helpdesk or a call center where customers turn as incidents or problems occur. Moreover, service desk agents often receive questions or requests from customers that they need to redirect to Request Fulfillment services. As you can see, this is the point of the direct contact of a company with its customers, which makes this aspect crucial for corporate well-being and goodwill.


JIRA Service Desk from Atlassian stack of tools is a powerful service desk solution with self-servicing, automation, SLAs, and CSAT reporting. This tool comes with a great number of default ITIL-certified templates for an incident, problem, change and service request management, which are highly customizable as well. With JIRA Service Desk your support team will be able to get down to managing change requests without a bundle complex approval measures, communicate via in-built chat and connect the already documented problems and incidents for a better understanding of the situation.


With JIRA Service Desk you will:

  • Compose a knowledge base in Confluence
  • automate routine tasks
  • assign prioritization markers to queues
  • use metrics to gain visibility from your workflow


Turn to Polontech, and get your JIRA Service Desk installed correctly and adjusted according to your needs. We can also provide your team with JIRA training if you need.

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Jira Service Desk Integration

"Aleks helped us greatly working as ITSM consultant for our company. We managed to get our production processes more structured and well-organized. Also we implemented a stack of Atlassian tools what increased efficiency and transparency of software development"

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