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Service Desk


Process all incoming customer information quickly and effectively

Service Desk

Service Desk in IT industry can be described as a service that provides support for IT products and services. It usually organized in the form of a helpdesk or a call center where customers can turn to when incidents or problems occur as well as when they have questions or requests. It’s a point where a company directly interacts with its customers, therefore making this aspect crucial for company’s well-being and goodwill.

JIRA Service Desk by Atlassian a powerful service desk with self-service, automation, SLAs, and CSAT reporting. This tool comes with a great number of default ITIL-certified incident, problem, change and service request management templates that you can customize if you feel the need to. With JIRA Service Desk a service team will be able to easily start change requests without complex approvals, use chat for prompt on-line response, and connect incidents with problems for a better understanding of a situation.

JIRA Service Desk allows you to:

  • Build a Confluence knowledge base
  • automate routine tasks
  • prioritize queues
  • gain visibility of your workflow through metrics

 

Turn to Polontech to discover the opportunities JIRA Service Desk can offer your company!

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Jira Service Desk Integration

Alex did a great job helping us set up our Service Desk integration, as well as re-working our current Jira setup to match our new requirements. He was patient as we struggled to define exactly what we needed, and was helpful at every step. Would definitely use him again on a future project!

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