Knowledge management

The best base for quality solution and decreasing the number of incidents

Knowledge management

A modern company is overloaded with data. It can come from any source possible: from letters to whitepapers, memos to instructions and even answers to frequently asked questions. Knowledge Management is an ITSM approach that helps the enterprise to keep track of its body of knowledge and use it to work more effectively.

How is knowledge management established?

  1. choose a knowledge management tool
  2. determine knowledge source and those responsible for gathering it
  3. collect information
  4. create an ITIL (IT Infrastructure Library)

Polontech offers to onboard a wholesome Knowledge Management system with first-class Atlassian tool Confluence. With Confluence, you’ll be able to:

  • store and share any type of content – from text to multimedia
  • leave feedback directly at the piece of data
  • work in one system without switching
  • track versions of documents and be able to restore any of them
  • set granular permissions that’ll protect important data
  • scale the system to any number of contributors

Turn to Polontech to learn what advantages this tool has to offer you. Tell us what you need from it – and we’ll happily configure it in accordance with your needs!

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"We got automated reliable Service Desk process with the ability to serve a large number of customers. It has powerful reports system to control efficiency of the team. In addition, the process is fully automated and has a very good base for ongoing development and scaling. Polontech team was able to provide all work remotely and within 5 working days. Thanks to Aleks Yenin for great management and engagement!"

Fabian Waser, Board Member, Point Solutions
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