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Let us help you to create effective Knowledge Management solution for your organization


Well-designed Knowledge Management system (processes and tools) helps you to be much more productive and save costs

Knowledge management

What is Knowledge Management (KM)?

Knowledge Management means organized processes to ensure you don’t need to re-discover the same knowledge multiple times and knowledge is available in the right place and at the right time.

For example, if your company had an incident and your engineers investigated it and found a solution how to resolve it, next time this knowledge will be already available and the similar incident will be resolved much faster. Also, well working Knowledge Management system helps to prevent incidents.

Another example, delivering a service for your customer always means using expertise of your employees. Knowledge sharing within your staff and introducing self-provision system for your clients will make your organization more effective.

Knowledge Management is a key to success for:

  • Incident and problem management process
  • Change management process
  • User request management process
  • Software development and engineering teams
  • New comer onboarding
  • Many other cases.

 

We can’t underestimate the importance of Knowledge Management. Wherever knowledge appear,  we need to collect, store, share, review / evaluate and improve / enrich or archive.

knowledge management - knowledge life cycle
Knowledge life cycle

Our typical work scope while implementing a knowledge management solution

  1. Understand existing processes and determine information and knowledge sources;
  2. Categorize information and knowledge, choose and setup most suitable knowledge management tools;
  3. Capture information and knowledge, transform to get the most of value;
  4. Setup proper access and permissions to support knowledge sharing;
  5. Organize and setup proper knowledge reviewing process to actualize and enrich or archive information and knowledge.

Knowledge Management improves efficiency by reducing the need to rediscover knowledge and quality of decision making.

Want to build effective Knowledge Management processes? We are interested to help! Please drop us a line.

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POINT SOLUTIONS

"We got automated reliable Service Desk process with the ability to serve a large number of customers. It has powerful reports system to control efficiency of the team. In addition, the process is fully automated and has a very good base for ongoing development and scaling. Polontech team was able to provide all work remotely and within 5 working days. Thanks to Aleks Yenin for great management and engagement!"

Fabian Waser, Board Member, Point Solutions
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