ITIL/ITSM

Maria Dorogokupez Posted by Maria Dorogokupez May 9, 2018

Change Management in ITSM

IT is a highly volatile industry for many reasons: innovations, breakthroughs, upgrades, new solutions and regulations, and so on. Even though progress is undoubtedly a positive notion, there’s one thing that clouds on the overall goodness – how to adapt to a new landscape. Change management is an integral part of ITSM and perhaps the most relevant in today’s fast-paced IT environment. The aim of Change Management is to provide balance between two contradicting objectives of ITSM: on one hand – stable, reliable services, on the other – flexible services that evolve together with business requirements. The most effective ITSM…

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Aleks Yenin Posted by Aleks Yenin Oct 25, 2017

Jira Service Desk vs ServiceNow. Do they operate the same ITIL processes?

In our previous article the advantages and disadvantages of JIRA Service Desk  and ServiceNow solutions were discussed. Both solutions are focused around ITIL but the important question is “Do they operate the same ITIL Processes?”.

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Aleks Yenin Posted by Aleks Yenin Oct 19, 2017

Review of the VIII All-Russian Conference “Digital ITSM – 2017”

ITSM approaches and practices. Review of the VIII All-Russian Conference “Digital ITSM – 2017” from the speaker Aleks Yenin

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IT Service Management In London UK
Aleks Yenin Posted by Aleks Yenin Nov 23, 2016

The Highlights of ITSMf UK 2016

ITSMf UK is by far one of the most important events in ITSM community and Polontech team was glad to visit and learn from the world-known speakers and ITSM evangelists.

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Best Books on Agile to Read This Fall
Aleks Yenin Posted by Aleks Yenin Nov 15, 2016

5 Keys to Successful Change Management

How to overcome human-related obstacles on your way to a successful project? We've gathered some tips that we use when working on our projects. 

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Aleks Yenin Posted by Aleks Yenin Jul 6, 2016

Post-SITS 2016 Review #3: Guerilla Marketing Your Service Desk

We've heard a lot about the change resistance in ITIL, but maybe this resistance can be easily overcome with smart marketing moves.
Setting up a service desk is easy.

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Aleks Yenin Posted by Aleks Yenin

How DevOps Are You?

DevOps in action according to 2016 State of DevOps report

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DevOps and Leadership
Aleks Yenin Posted by Aleks Yenin Jul 1, 2016

Post-SITS 2016 Review #2: Why DevOps Needs Managers to Be Successful

What does a manager have to do daily, weekly and monthly to ensure that the principles of DevOps land and stick at an organization? After this session, you can  help yourself become a leader who creates the right attitude, behavior, and culture using simple visual techniques and fun KPIs.

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The overview of the most popular software used in ITSM/ITIL
Aleks Yenin Posted by Aleks Yenin Jun 17, 2016

Best ITSM Software

As a certified ITSM/ITIL expert, Polontech offers its overview of the most popular ITSM software

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ITSM at Oxford University
Aleks Yenin Posted by Aleks Yenin Jun 15, 2016

Post- SITS 2016 Review #1: From Chaos to Consolidation at the University of Oxford

Post-SITS 2016 Review on Ian Teasdale's speach at the seminar on how Oxford has managed to move to the unified and efficient service desk by implementing best practices.

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