IT is a highly volatile industry for many reasons: innovations, breakthroughs, upgrades, new solutions and regulations, and so on. Even though progress is undoubtedly a positive notion, there’s one thing that clouds on the overall goodness – how to adapt to a new landscape. Change management is an integral part of ITSM and perhaps the […]
Jira vs ServiceNow In our previous article the advantages and disadvantages of JIRA Service Desk and ServiceNow solutions were discussed. Both solutions are focused around ITIL but the important question is “Do they operate the same ITIL Processes?”.
ITSM approaches and practices. Review of the VIII All-Russian Conference “Digital ITSM – 2017” from the speaker Aleks Yenin
1. Human aspect is the core element of change Whatever Change Management tools you use, human aspect is the main one. I put this factor on the first place of Change Management approach. It’s unavoidable that there’s going to be tension when it comes to changes no matter how you present them. And it is […]
Three take aways: How to get customers excited about a new service desk Creative ways to market a service desk Learn the right way to react to customer feedback Service desk is a product. So you’d better start treating it like one. Preparation for the release and preliminary market research is of vital importance for any product […]
Three takes aways: – Become a leader to that encourages collaboration – Create the right attitude to help teams to do things right first time – Learn how to communicate in a fun and productive manner DevOps provides companies with the possibility to get the idea to the market faster The highlights of 2015 State […]