Change Management in ITSM
IT is a highly volatile industry for many reasons: innovations, breakthroughs, upgrades, new solutions and regulations, and so on. Even though progress is undoubtedly a positive notion, there’s one thing that clouds on the overall goodness – how to adapt to a new landscape. Change management is an integral part of ITSM and perhaps the most relevant in today’s fast-paced IT environment. The aim of Change Management is to provide balance between two contradicting objectives of ITSM: on one hand – stable, reliable services, on the other – flexible services that evolve together with business requirements. The most effective ITSM…READ THIS POST
Jira Service Desk vs ServiceNow. Do they operate the same ITIL processes?
In our previous article the advantages and disadvantages of JIRA Service Desk and ServiceNow solutions were discussed. Both solutions are focused around ITIL but the important question is “Do they operate the same ITIL Processes?”.READ THIS POST
Review of the VIII All-Russian Conference “Digital ITSM – 2017”
ITSM approaches and practices. Review of the VIII All-Russian Conference “Digital ITSM – 2017” from the speaker Aleks YeninREAD THIS POST
The Highlights of ITSMf UK 2016
ITSMf UK is by far one of the most important events in ITSM community and Polontech team was glad to visit and learn from the world-known speakers and ITSM evangelists.READ THIS POST
5 Keys to Successful Change Management
How to overcome human-related obstacles on your way to a successful project? We've gathered some tips that we use when working on our projects.READ THIS POST
Post-SITS 2016 Review #3: Guerilla Marketing Your Service Desk
We've heard a lot about the change resistance in ITIL, but maybe this resistance can be easily overcome with smart marketing moves.
Setting up a service desk is easy.
Post-SITS 2016 Review #2: Why DevOps Needs Managers to Be Successful
What does a manager have to do daily, weekly and monthly to ensure that the principles of DevOps land and stick at an organization? After this session, you can help yourself become a leader who creates the right attitude, behavior, and culture using simple visual techniques and fun KPIs.READ THIS POST
Best ITSM Software
As a certified ITSM/ITIL expert, Polontech offers its overview of the most popular ITSM softwareREAD THIS POST
Post- SITS 2016 Review #1: From Chaos to Consolidation at the University of Oxford
Post-SITS 2016 Review on Ian Teasdale's speach at the seminar on how Oxford has managed to move to the unified and efficient service desk by implementing best practices.READ THIS POST