With a constantly increasing number of users and greater amount of workload, you may notice the drops in performance or usage of “worst” practices from newbies. When is the Atlassian products Health Check used when you are planning an update anytime soon when you are noticing performance issues when you JIRA admins are struggling to define […]
Atlassian connect To get started with the framework, create a project from the Maven archetype by executing the following command: mvn archetype:generate -DarchetypeGroupId=com.atlassian.connect -DarchetypeArtifactId=atlassian-connect-spring-boot-archetype -DarchetypeVersion=1.0.0 Maven will ask you to define the groupId, artifactId, and the version for your new project. You will also be asked to specify the Java package for your source code, […]
How to properly get an instance of a customField in java? There are some methods in CustomFieldManager interface to get CustomField by ID, text key or even by a certain customFieldName. However, this approach has some disadvantages as you need to know the ID or the key, which depends on the JIRA instance so you don’t […]
Quite frequently developers face the necessity of demonstrating their web-application to their colleagues. During the development process, we often use a local server to demonstrate some intermediary results which is often a tricky thing to do. Things get even tougher when you need to check how your app works with the third party service. For instance, […]
YouTrack vs Jira These tools are the same in their core nature – professional issue trackers. They have a lot in common: both are agile-oriented (boards, burndown charts, backlogs), both have custom workflows, custom fields, keyboard shortcuts, and issue tagging. YouTrack was created with software development in mind. However, other teams that are currently actively […]
Polontech has a long experience with managing Agile teams remotely with two international offices, consultants working on sites with our clients all over the world providing the necessary support and guidance. With this in mind, we would like to share our tips on building and managing a great distributed truly Agile team. 1) Structure a […]
Three take aways: How to get customers excited about a new service desk Creative ways to market a service desk Learn the right way to react to customer feedback Service desk is a product. So you’d better start treating it like one. Preparation for the release and preliminary market research is of vital importance for any product […]
Kanban is a model of continuous improvement. That is why project priorities can be changed in real time depending on what takes priority at a given moment. You can also add requirements and be very flexible in case your client changes his mind about something. Kanban is frequently used for bug fixes and support as with these […]
JIRA Service Desk Simple explanation – it’s the most valuable Atlassian extension because it’s an extra instrument to give your clients the most qualified support. It has been launched last year and by now it has become the most popular add-on for JIRA. Salesforce plugin This add-on supports Salesforce, SugarCRM and Microsoft Dynamics CRM. Moreover, […]
One of the main reasons for this is the flexible pricing policy that Atlassian is conducting towards JIRA and Confluence academic licenses. Due to its affordability (the price for academic licenses is twice less than for enterprise ones) and support from Atlassian and the wide network of its official experts, JIRA and Confluence are chosen […]