Use experience and skills of our ITIL consultants
If you are starting with service operations or service desk implementation, probably Request fulfilment process will be in your focus in the time being. It aims to fulfill service requests of your internal and external customers in a comfortable, transparent, productive manner.
When you implement service requests fulfilment process, you ensure:
As an ITSM experts and ITIL consultants we look at customers requests fulfilment process holistically and consider it as a part of service operations process.
We usually work together with our client and our typical work scope to implement request fulfilment process is:
After all is done, we support you and participate in continuous improvement of your customers request fulfilment process and your service operations.
Would you consider our help to implement your service operations processes? Please drop us a line.
"We got automated reliable Service Desk process with the ability to serve a large number of customers. It has powerful reports system to control efficiency of the team. In addition, the process is fully automated and has a very good base for ongoing development and scaling. Polontech team was able to provide all work remotely and within 5 working days. Thanks to Aleks Yenin for great management and engagement!"