Request fulfilment


Quick and effective resolution of customer problems

Request fulfilment

If you’re a commercial enterprise of any kind, customer requests will always be an integral part of your work. Requests, obviously, need to be processes and managed by customer request service. This process is called Request Fulfillment in ITSM, where it occupies an important position, for if done promptly and efficiently, it will increase customer satisfaction and work for the benefit of positive company image.

With the sensitivity of request fulfillment for the corporate well-being in mind, Atlassian developed a solution – JIRA Service Desk. This multifunctional tool is the very heart of the Atlassian approach to ITSM. Integrated with the Atlassian ITIL instrument – Confluence, it creates a favorable environment for effective request management. So what opportunities does JIRA Service Desk offer for request fulfillment?

    • User-friendly portal where customers submit and track their requests
    • A functional knowledge base for service agents to store best practices
    • A stand-alone knowledge base for clients so that they could find the answers themselves before turning to support
    • Simple request form and quick approval process

Feel like you need a system like this in your company? Turn to Polontech – we’ve been in the Atlassian consulting business for a decade and leverage the best practices. Finding a suitable solution for your business is just a matter of time for our expert team.

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"We got automated reliable Service Desk process with the ability to serve a large number of customers. It has powerful reports system to control efficiency of the team. In addition, the process is fully atomated and has a very good base for ongoing development and scaling. Polontech team was able to provide all work remotely and within 5 working days. Thanks to Aleks Yenin for great management and engagement!"

Fabian Waser, Board Member, Point Solutions AG
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