Request fulfilment

Quick and effective solution for all customers’ problems.

Request fulfilment

If you’re a commercial enterprise of any kind, customer requests will always be an integral part of your work. Requests, obviously, need to be processed and managed by customer request service. This process is called Request Fulfillment in ITSM, where it occupies an important position, for if done promptly and efficiently, it will increase customer satisfaction and work for the benefit of positive company image.


With the sensitivity of request fulfillment for the corporate well-being in mind, Atlassian developed a solution – JIRA Service Desk. This multifunctional tool is the very heart of the Atlassian approach to ITSM. Integrated with the Atlassian ITIL instrument – Confluence, it creates a favorable environment for effective request management. So what opportunities does JIRA Service Desk offer for request fulfillment?

  • A user-friendly portal where customers submit and track their requests
  • A functional knowledge base for service agents to store best practices
  • A stand-alone knowledge base for clients so that they could find the answers themselves before turning to support
  • The simple request form and quick approval process

Feel like you need a system like this in your company? Turn to Polontech – we’ve been in the Atlassian consulting business for a decade and leverage the best practices. Finding a suitable solution for your business is just a matter of time for our expert team.

Share this post on:

"We got automated reliable Service Desk process with the ability to serve a large number of customers. It has powerful reports system to control efficiency of the team. In addition, the process is fully automated and has a very good base for ongoing development and scaling. Polontech team was able to provide all work remotely and within 5 working days. Thanks to Aleks Yenin for great management and engagement!"

Fabian Waser, Board Member, Point Solutions
We are always ready to help you
We'd love to help you with Atlassian products, Agile or ITIL frameworks. Please check some of our services

The Process

Tell us about your project

We are always ready to help you

Thank you!

Your message has been successfully sent

We will reply as soon as possible


Something went wrong...

Can you try to send a message one more time?

Or just contact us direclty via SKYPE or EMAIL.