Change management

Working algorithm for overcoming resistance and implementing innovations

Change management

Change management is an integral part of ITSM and perhaps the most relevant in today’s fast-paced IT environment.

The aim of Change Management is to provide balance between two contradicting objectives of ITSM: on one hand – stable, reliable services, on the other – flexible services that evolve together with business requirements. The most effective ITSM practice that allows managers to succeed in both is the usage of ITIL (IT Infrastructure Library).

Atlassian, as a multi-functional tool provider, provides a ITIL solution for Change Management – JIRA Service Desk. This tool was not only carefully developed to encompass all the necessary features and functionalities for change management, but also was ITIL certified in four processes – from PinkVerify™ and Axelos™. To earn a PinkVerify certification, a tool has to match the features, terminologies, workflow, functional requirements, and other standards.

Jira Service Desk has certifications for the following processes:

  • Request Fulfillment
  • Incident Management
  • Problem Management
  • Change Management

Want to onboard a Change Management system for your team? Consult Polontech, and we’ll come up with the most optimal configuration for Jira Service Desk.

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"We significantly improved our productivity and customer services, reached the order accuracy and cut our inventory related mistakes by integrating our Ecommerce platform with JIRA Warehouse AutoMate Plugin. It took less than a week to automate our warehouse and became a competitive advantage of our business"

Fabian Waser, Board Member, Point Solutions AG
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