Since 2010 we've been professionally implementing incident, problem, change, asset, knowledge management processes and service desk solutions
What is ITSM and ITIL?
ITSM stands for IT Service Management while ITIL is a set of best practices and guidelines (frameworks) on process and service management.
We help companies to provide more reliable (with less incidents) and costs-optimized services in a productive and automated environment, and improve relations between production departments (IT and non-IT) and business.
It is a set of activities, organized and structured in processes and procedures, that are performed by an organization to design, plan, deliver, operate and control (and improve continuously) services offered to external and internal customers. This approach works with IT companies and non-IT organizations.
ITIL is a most popular and leading framework which contains best practices for service management. An ITIL consultant role typically means ITIL best practices adapting for a particular organization.
Currently ITIL can be considered the de-facto standard for Service Management. Managers of different companies appreciate the benefits of the service- and customer-driven approach of ITIL.
At Polontech we provide help and consulting at the areas:
It’s also a Knowledge management within Service transition processes by ITIL, but we consider this as a separate and big topic. And yes, our consultants have great experience of Knowledge management implementation in different organization.
Also, we consult in service desk (help desk) creation.
Our ITSM and ITIL consultants help to adapt ITIL best practices, set and improve processes, create service catalog, SLA, KPIs, improve working culture and provide trainings. Also, we can do process automation based on HP, BMC, Service Now, Atlassian products stack.
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