Order ITSM and ITIL consulting. Our ITL consultants have 10+ years on international projects

Let us help you to implement best practices of service and process management

Briefly speaking we help companies to provide more reliable (with less incidents) and costs-optimized services in a productive and automated environment, improve relations between business.

IT  service management (ITSM) and non-IT service management

It is a set of activities, organized and structured in processes and procedures, that are performed by an organization to design, plan, deliver, operate and control (and improve continuously) services offered to external and internal customers. This approach works with IT companies and non-IT organizations.

ITIL, ITIL consultant role

ITIL is a most popular and leading framework which contains best practices for service management. An ITIL consultant role typically means ITIL best practices adapting for a particular organization.

Currently ITIL can be considered the de-facto standard for Service Management. Managers of different companies appreciate the benefits of the service- and customer-driven approach of ITIL.

At Polontech we provide help and consulting at the areas:

  • Service strategy (focus on Service portfolio)
  • Service design (focus on Service Catalog management)
  • Service transition (focus on Change management, Release and Deployment management, Service asset and configuration management)

It’s also a Knowledge management within Service transition processes by ITIL, but we consider this as a separate and big topic. And yes, our consultants have great experience of Knowledge management implementation in different organization.

  • Service operation (focus on event, incident, problem management, request fulfillment, access management)

Also, we consult in service desk (help desk) creation.

  • Continuous service improvement (KPIs, service review, evaluation, CSI initiative)

Our ITSM and ITIL consultants help to adapt ITIL best practices, set and improve processes, create service catalog, SLA, KPIs, improve working culture and provide trainings. Also, we can do process automation based on HP, BMC, Service Now, Atlassian products stack.

ITSM / ITIL consulting


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