Tillster Case Study


Sharing our best practicies and experiences

Service Desk implementation and customization, ITIL consulting for Tillster


Challenge

In order to be able to manage the issues and instantly react to their clients requests, Tillster wanted to find an excellent notifications solution that could provide an end-user with direct access to implementation experts.

Solution

We’ve created a comprehensive system with the help of JIRA Software and JIRA Service Desk that become a perfect solution that let us implement all the necessary features in order to meet our client’s needs.

We’ve:
– Set up users, groups and project roles
– Managed agendas, customers and collaborators
– Automated service desk
– Configured request types (set up the requests so that a client could create tickets only in their projects and have the access only to their information accordingly), workflows, notifications and customer portal
– Set up reporting and SLAs

Benefits

Polontech managed to merge physical, virtual and mobile asset management into a single system. We’ve set up clear roles and path to enablement with user-centric orientation. With the direct access to implementation experts, our client has managed to rise client satisfaction rates and maximize ROI, as well as minimize risks into current and deployment states.

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INDUSTRY

Information technology

LOCATION

San Diego Los Angeles Atlanta

CONSULTING

ITIL/ITSM Consulting

PRODUCTS

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