Pros and Cons of Business Process Automation

Aug 3, 2015
Aleks Yenin

Posted by Aleks Yenin

Nowadays, when the economic crisis has hit hard a lot of not only small and medium-sized companies, but also large international enterprises, more and more managers turn their heads towards business process automation (BPA) as a solution to becoming more competitive in the market. As a result, the number of companies offering business process automation services is constantly increasing.

We have already written about the most interesting facts about BPA and its principles. Now let’s try and figure out what are its main pros and cons are.

For starters, let’s define the pros that business process automation can bring to your company. First of all, automation helps remove the most boring and monotonous tasks from your employees’ shoulders. This allows them to focus on more creative tasks that people do better than computers.

The second advantage is closely connected to the first one – implementation of BPA solutions decreases the influence of the human factor. Such operations as planning or task assignment no longer depends on employees and their good memory. Thus, the processes are executed in a faster and more efficient way.

Third, business process automation eliminates necessity to hire more administrative employees saving the company a lot of money.

And, consequently, it saves money in the long run. Processes are executed fast, with a low probability of mistake, employees don’t have to spend their time on boring administrative operations and can concentrate on other tasks – all this leads to the  company functioning more efficiently, and as a result, reducing its expenses and increasing revenue.

However, every process has its weak points, and business process automation is no exception.

First and foremost, it is quite expensive and time-consuming. Although automation saves you money in the long run, it definitely increases expenses in the present moment. That’s why many small and medium-sized companies that find it hard to get additional resources for automation choose not to go this way.

Then, BPA solutions implementation and related support need technical assistance or/and personnel training, which also takes a certain amount of time and money.

Besides, business process automation means a lot of changes to the processes in the company, including the management process. As a result, it will require quite a lot of rethinking and updating of this aspect of work.

All in all, it is hard to say that you definitely need or definitely don’t need automation services. First, you need to conduct a thorough analysis of your business and evaluate the options you have.

If your business processes are not overly complicated and automation will not bring that much of a difference to them, then, perhaps, you don’t really need it.

If, however, the revenue you’ll get from automating certain tasks exceeds the expenses of the automation, and if you have enough resources to implement it, it is definitely worth the cost and effort as it will not only decrease your expenses in the long run, but also make your business more efficient.

If you any other questions about business process automation – contact us.

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