1) Shoot and exceed your SLA goals JIRA SD has a wonderful embedded SLA function that helps to prioritise the comments your HelpDesk makes to the clients. We live in the time of customer perfection when even hitting your SLAs are not enough now. People are used to the software and tech work exceeding their expectations. […]
If you need to check if the custom field is visible on the screen you need to: Get issue type screen scheme for the issue project; Get effective field screen scheme for the issue type; Get field screen for the issue operation; Check if the field screen contains the custom field. public boolean isVisible(Issue issue, […]
1. Human aspect is the core element of change Whatever Change Management tools you use, human aspect is the main one. I put this factor on the first place of Change Management approach. It’s unavoidable that there’s going to be tension when it comes to changes no matter how you present them. And it is […]
With a constantly increasing number of users and greater amount of workload, you may notice the drops in performance or usage of “worst” practices from newbies. When is the Atlassian products Health Check used when you are planning an update anytime soon when you are noticing performance issues when you JIRA admins are struggling to define […]
Atlassian connect To get started with the framework, create a project from the Maven archetype by executing the following command: mvn archetype:generate -DarchetypeGroupId=com.atlassian.connect -DarchetypeArtifactId=atlassian-connect-spring-boot-archetype -DarchetypeVersion=1.0.0 Maven will ask you to define the groupId, artifactId, and the version for your new project. You will also be asked to specify the Java package for your source code, […]
How to properly get an instance of a customField in java? There are some methods in CustomFieldManager interface to get CustomField by ID, text key or even by a certain customFieldName. However, this approach has some disadvantages as you need to know the ID or the key, which depends on the JIRA instance so you don’t […]
Quite frequently developers face the necessity of demonstrating their web-application to their colleagues. During the development process, we often use a local server to demonstrate some intermediary results which is often a tricky thing to do. Things get even tougher when you need to check how your app works with the third party service. For instance, […]
YouTrack vs Jira These tools are the same in their core nature – professional issue trackers. They have a lot in common: both are agile-oriented (boards, burndown charts, backlogs), both have custom workflows, custom fields, keyboard shortcuts, and issue tagging. YouTrack was created with software development in mind. However, other teams that are currently actively […]
Polontech has a long experience with managing Agile teams remotely with two international offices, consultants working on sites with our clients all over the world providing the necessary support and guidance. With this in mind, we would like to share our tips on building and managing a great distributed truly Agile team. 1) Structure a […]
Three take aways: How to get customers excited about a new service desk Creative ways to market a service desk Learn the right way to react to customer feedback Service desk is a product. So you’d better start treating it like one. Preparation for the release and preliminary market research is of vital importance for any product […]