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Atlassian + Trello = Winning Combination for every team

Aleks Yenin
Posted by Aleks Yenin
March 24, 2017

The two products are at the beginning of a great change. Today teams are more distributed and more mobile than ever before. However, the complexity of their everyday tasks have only increased.The way we work is at the beginning of a massive transformation. Teams are formed around the tasks, and each person can work with […]

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Atlassian boot connect - JIRA tip from Polontech

5 Simple Steps to Create a Perfect SLA

Aleks Yenin
Posted by Aleks Yenin
March 13, 2017

1) Determine the service for your SLA In fact each separate service has to have its own SLA . For your SLA you need to define its nature in one simple sentence. 2) Find what you can measure in this particular service As the golden rule is «if you can’t measure it, you can’t control […]

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Best Books on Agile to Read This Fall

5 Tips for Atlassian SysAdmin to Make Your HelpDesk Rock!

Alex Kisliak
Posted by Alex Kisliak
January 27, 2017

1) Shoot and exceed your SLA goals JIRA SD has a wonderful embedded SLA function that helps to prioritise the comments your HelpDesk makes to the clients. We live in the time of customer perfection when even hitting your SLAs are not enough now. People are used to the software and tech work exceeding their expectations. […]

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Top 10 Agile Conferences in 2017

Top 10 Agile Conferences of 2017 In Europe

Aleks Yenin
Posted by Aleks Yenin
January 18, 2017

 This year we decided to concentrate on European conferences as we find transatlantic flights way too tiring sometimes, though at times the events totally worth it. To rank the conferences we used the following metrics: – Speeches lineups, keynotes, speakers themselves – Twitter activity – how the conference promoted itself before and during the event, […]

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Our Most Favourite JIRA Add-Ons of 2016

Aleks Yenin
Posted by Aleks Yenin
December 29, 2016

We made our picks on the following basis: – The add-on should be relatively new (we don’t want to bore you with old news like Tempo Timesheets) – It has great new or unexpected features – The add-on helps to solve real-life business problems and has a real impact Stratejos – smart assistant for teams […]

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IT Service Management In London UK

ITSMf UK 2016: the Highlights

Aleks Yenin
Posted by Aleks Yenin
November 23, 2016

The sessions of the conference were grouped into four main areas: ITSM Fundamentals – classic ITSM topics and case studies about generally recognized processes and themes. Leading Edge ITSM – new approaches and ideas, such as DevOps, SIAM, IT4IT, CX. ITSM pioneers sharing their experience on how to make them work. People make ITSM – […]

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Best Books on Agile to Read This Fall

Principles of Successful Change Management: 5 keys

Aleks Yenin
Posted by Aleks Yenin
November 15, 2016

1. Human aspect is the core element of change Whatever Change Management tools you use, human aspect is the main one. I put this factor on the first place of Change Management approach. It’s unavoidable that there’s going to be tension when it comes to changes no matter how you present them. And it is […]

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Weekly Tip

Introducing New Service from Polontech: Atlassian Health Check

Aleks Yenin
Posted by Aleks Yenin
November 15, 2016

With a constantly increasing number of users and greater amount of workload, you may notice the drops in performance or usage of “worst” practices from newbies. When it is used when you are planning an update anytime soon when you are noticing performance issues when you JIRA admins are struggling to define the scope of their responsibilities […]

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