One of the leading experts from Polontech, Aleks Yenin, took part in the 4th International IT Security Conference held on 29-30th of March in Minsk. This event was devoted to the practical issues of cybersecurity. More than 45 leading experts in cybersecurity and data protection from various industries discussed with the audience key points of […]
A few months ago Polontech team became Atlassian Certified. We’d like to share your experience and help those who is planning to pass these exams. If you are also in a need of Atlassian trainings, please contact us.
Polontech experts have successfully got Atlassian Certification. It must be said that it wasn’t a piece of cake. But in Polontech we love challenges, hold ourselves to high standards and take pride in what we do every day.
Jira vs ServiceNow In our previous article the advantages and disadvantages of JIRA Service Desk and ServiceNow solutions were discussed. Both solutions are focused around ITIL but the important question is “Do they operate the same ITIL Processes?”.
ITSM approaches and practices. Review of the VIII All-Russian Conference “Digital ITSM – 2017” from the speaker Aleks Yenin
Jira add ons extend basic Jira functionality. We’ve just realized a new free Jira plugin Convenient It’s just a great plugin! When you create a new issue it will immediately go to the issue’s full-page view so that you can immediately begin to work with it. Fast It’s just a quick plugin! It ensures no […]
Atlassian’s mission is both simple and ambitious: to unleash the potential of every team. Mike Cannon-Brookes, Atlassian Co-Founder and Co-CEO, said: “When the work is open the full potential of the team can be accomplished. We believe that for great things to happen the world needs to be more open”. And for the curious: With over […]
OVERVIEW the service desk software built on JIRA an ITSM solution that offers full ITIL coverage created in 2013 (as JIRA extension) created in 2004 20,000+ customers 1,800+ customers JIRA Service Desk is a fully-fledged ticket tracking system for helping IT and business teams communicate with customers and develop products. Built on JIRA workflow engine, it connects IT to […]
Resolution in JIRA The Resolution field in JIRA has visible options that can be used across all JIRA projects (like a general setting). But often it can be a good idea to keep the number of statuses in your workflow as small as possible to make maintenance (and future reporting) easier. So it makes sense […]
Welcoming Trello into the Atlassian family We were excited to hear about the newest addition of Trello to the Atlassian product line-up. Trello was acquired by Atlassian in January 2017 and is now fully integrated with all the other products that may be used across all teams in your organizations, such as Hipchat, Confluence, Bitbucket and […]