“Currently digital transformation is a hot topic at both IT and economy forums and conferences, and we expect it to remain this way through 2018” – believes Aleks Yenin, leading Polontech expert. According to the statistics, more than 60% of the world’s largest corporations are working on their digital transformation. However a company of any […]
People who work in IT service management (ITSM) and service desk roles seem to always be in need for relevant information. There’s no surprise – useful and up-to-date data helps them improve, optimize, perfect their product, and sometimes simply confirms they are moving in the right direction. And the ultimate question all the ITSM specialists […]
A few months ago Polontech team became Atlassian Certified. We’d like to share your experience and help those who is planning to pass these exams. If you are also in a need of Atlassian trainings, please contact us.
Polontech experts have successfully got Atlassian Certification. It must be said that it wasn’t a piece of cake. But in Polontech we love challenges, hold ourselves to high standards and take pride in what we do every day.
Jira vs ServiceNow In our previous article the advantages and disadvantages of JIRA Service Desk and ServiceNow solutions were discussed. Both solutions are focused around ITIL but the important question is “Do they operate the same ITIL Processes?”.
ITSM approaches and practices. Review of the VIII All-Russian Conference “Digital ITSM – 2017” from the speaker Aleks Yenin
Jira add ons extend basic Jira functionality. We’ve just released a new free Jira plugin Convenient It’s just a great plugin! When you create a new issue it will immediately go to the issue’s full-page view so that you can immediately begin to work with it. Fast It’s just a quick plugin! It ensures no […]
Atlassian’s mission is both simple and ambitious: to unleash the potential of every team. Mike Cannon-Brookes, Atlassian Co-Founder and Co-CEO, said: “When the work is open the full potential of the team can be accomplished. We believe that for great things to happen the world needs to be more open”. And for the curious: With over […]
Jira service Desk and ServiceNow OVERVIEW the service desk software built on JIRA an ITSM solution that offers full ITIL coverage created in 2013 (as JIRA extension) created in 2004 20,000+ customers 1,800+ customers JIRA Service Desk is a fully-fledged ticket tracking system for helping IT and business teams communicate with customers and develop products. Built on JIRA workflow […]
Resolution in JIRA The Resolution field in JIRA has visible options that can be used across all JIRA projects (like a general setting). But often it can be a good idea to keep the number of statuses in your workflow as small as possible to make maintenance (and future reporting) easier. So it makes sense […]