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JIRA Ops Tool Review

Maria Dorogokupez
Posted by Maria Dorogokupez
September 6, 2018

Jira Ops JIRA Ops tool by Atlassian is one of the most intriguing announcements of the recent Atlassian Summit in Barcelona. For all we know about JIRA Ops at the moment, it will support the whole incident management lifecycle – from the initial alert to the status “resolved”.  The tool is by default integrated with […]

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The Atlassian Journey Session. Our Impressions and Discoveries

Maria Dorogokupez
Posted by Maria Dorogokupez
September 4, 2018

Well, this morning’s Atlassian session was a real exciting one! Our team didn’t even suspect it would be so packed with announcements and new opportunities, but there they were. First and foremost, we’d like to thank all the speakers – Mike Cannon-Brookes, Scott Farquhar, Aubrey Blanche, Cameron Deatsch, Anu Bharadwaj and Otto Ruettinger – for […]

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Battle for Data Relevance, or Custom Plugin for Confluence

Aleks Yenin
Posted by Aleks Yenin
August 31, 2018

Introduction Each second brings to the world new piece of information, accelerating progress. At the same time knowledge is no more reserved only to high-technology (and highbrow) spheres like chemistry, cosmonautics, medicine – it’s universal and cross-boundary. Any company at any industry can create and accumulate an individual body of knowledge and put it to […]

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ITSMF webinar “GDPR implementation without troubles and fines”

Maria Dorogokupez
Posted by Maria Dorogokupez
June 19, 2018

GDPR implementation has been a thoroughly discussed and well-covered event in Europe. EU companies had enough time and extensive guidelines to become GDPR compliant. Yet for their Russian colleagues this regulation was and, by and large, is still an obscurity. Such ignorance is understandable, but can not be justified, especially for global cutting-edge enterprises. So […]

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Confluence for Content Management at Polontech

Maria Dorogokupez
Posted by Maria Dorogokupez
June 15, 2018

I’m a content manager at Polontech and what I enjoy the most is the process of writing. I used to think that all I would need for my work is Microsoft Word and my muse. Yet as I was getting more and more acquainted with Atlassian instruments, I understood that Confluence provides too powerful content […]

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Privacy Policy

Aleks Yenin
Posted by Aleks Yenin
May 24, 2018

The General Data Protection Regulation (GDPR) will go into effect on May 25th, 2018. GDPR is a set of new data privacy laws applied in all EU member states that are designed to protect its citizens’ data privacy and reshape the way organizations approach data privacy. All companies that handle personal data of EU residents […]

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What is Asset Management in ITSM

Aleks Yenin
Posted by Aleks Yenin
May 23, 2018

In the world of business Asset Management immediately evokes associations with hedge funds, IPOs and luxury, while ITAM (IT Asset Management) still remains a blank space for even some IT companies. Asset Management in IT is simply keeping track of equipment and tools at hand and making sure everything is accounted for and put to […]

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What is Change Management in ITSM

Maria Dorogokupez
Posted by Maria Dorogokupez
May 9, 2018

IT is a highly volatile industry for many reasons: innovations, breakthroughs, upgrades, new solutions and regulations, and so on. Even though progress is undoubtedly a positive notion, there’s one thing that clouds on the overall goodness – how to adapt to a new landscape. Change management is an integral part of ITSM and perhaps the […]

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