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ITSMF webinar “GDPR implementation without troubles and fines”

Maria Dorogokupez
Posted by Maria Dorogokupez
June 19, 2018

GDPR implementation has been a thoroughly discussed and well-covered event in Europe. EU companies had enough time and extensive guidelines to become GDPR compliant. Yet for their Russian colleagues this regulation was and, by and large, is still an obscurity. Such ignorance is understandable, but can not be justified, especially for global cutting-edge enterprises. So […]

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Confluence for Content Management at Polontech

Maria Dorogokupez
Posted by Maria Dorogokupez
June 15, 2018

I’m a content manager at Polontech and what I enjoy the most is the process of writing. I used to think that all I would need for my work is Microsoft Word and my muse. Yet as I was getting more and more acquainted with Atlassian instruments, I understood that Confluence provides too powerful content […]

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Privacy Policy

Aleks Yenin
Posted by Aleks Yenin
May 24, 2018

The General Data Protection Regulation (GDPR) will go into effect on May 25th, 2018. GDPR is a set of new data privacy laws applied in all EU member states that are designed to protect its citizens’ data privacy and reshape the way organizations approach data privacy. All companies that handle personal data of EU residents […]

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What is Asset Management in ITSM

Aleks Yenin
Posted by Aleks Yenin
May 23, 2018

In the world of business Asset Management immediately evokes associations with hedge funds, IPOs and luxury, while ITAM (IT Asset Management) still remains a blank space for even some IT companies. Asset Management in IT is simply keeping track of equipment and tools at hand and making sure everything is accounted for and put to […]

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What is Change Management in ITSM

Maria Dorogokupez
Posted by Maria Dorogokupez
May 9, 2018

IT is a highly volatile industry for many reasons: innovations, breakthroughs, upgrades, new solutions and regulations, and so on. Even though progress is undoubtedly a positive notion, there’s one thing that clouds on the overall goodness – how to adapt to a new landscape. Change management is an integral part of ITSM and perhaps the […]

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What is Knowledge Management in ITSM

Maria Dorogokupez
Posted by Maria Dorogokupez
May 3, 2018

I shall start not with knowledge management itself, but with a knowledge base, because in order to manage data you should, obviously, first collect it and develop it into a manageable shape. So, a knowledge base is a body of knowledge that contains important and relevant for a certain company information. Data can come from […]

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JIRA Intergations: Confluence, Bitbucket, Stride

Maria Dorogokupez
Posted by Maria Dorogokupez
May 2, 2018

Each core Atlassian instrument is highly functional on its own, and JIRA is not an exception. As an Agile tracking system for software deployment, it leverages an out-of-the-box Agile workflow where you can create user stories, plan, prioritize and distribute tasks, continuously receive up-to-date information on current development status and visualize your team performance data. […]

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Bitbucket Integrations: Jira Software, Trello, Bamboo and more

Maria Dorogokupez
Posted by Maria Dorogokupez
April 23, 2018

In the previous post on Bitbucket we introduced you to this collaboration tool and partly uncovered its potential. Today we’re going to dwell on Atlassian and third-party tools and add-ons that greatly enhance Bitbucket efficiency and create an extremely smooth and flexible working environment. Bitbucket is integrated with: Jira Software Jira serves as an issue […]

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Why is JIRA the winner? Polontech expert’s view

Maria Dorogokupez
Posted by Maria Dorogokupez
April 23, 2018

Over a relatively short time span Jira conquered international market of agile management systems. Why did it happen? There’s no definite answer, that’s why we’re going to outline the major reasons for Jira’s success. 1. bottom-up strategy that appealed directly to developer teams 2. a solid Jira ecosystem that provided solutions to many local issues […]

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