The two products are at the beginning of a great change. Today teams are more distributed and more mobile than ever before. However, the complexity of their everyday tasks have only increased.The way we work is at the beginning of a massive transformation. Teams are formed around the tasks, and each person can work with […]
1) Determine the service for your SLA In fact each separate service has to have its own SLA . For your SLA you need to define its nature in one simple sentence. 2) Find what you can measure in this particular service As the golden rule is «if you can’t measure it, you can’t control […]
1) Shoot and exceed your SLA goals JIRA SD has a wonderful embedded SLA function that helps to prioritise the comments your HelpDesk makes to the clients. We live in the time of customer perfection when even hitting your SLAs are not enough now. People are used to the software and tech work exceeding their expectations. […]
If you need to check if the custom field is visible on the screen you need to: Get issue type screen scheme for the issue project; Get effective field screen scheme for the issue type; Get field screen for the issue operation; Check if the field screen contains the custom field. public boolean isVisible(Issue issue, […]
This year we decided to concentrate on European conferences as we find transatlantic flights way too tiring sometimes, though at times the events totally worth it. To rank the conferences we used the following metrics: – Speeches lineups, keynotes, speakers themselves – Twitter activity – how the conference promoted itself before and during the event, […]
We made our picks on the following basis: – The add-on should be relatively new (we don’t want to bore you with old news like Tempo Timesheets) – It has great new or unexpected features – The add-on helps to solve real-life business problems and has a real impact Stratejos – smart assistant for teams […]
The sessions of the conference were grouped into four main areas: ITSM Fundamentals – classic ITSM topics and case studies about generally recognized processes and themes. Leading Edge ITSM – new approaches and ideas, such as DevOps, SIAM, IT4IT, CX. ITSM pioneers sharing their experience on how to make them work. People make ITSM – […]
1. Human aspect is the core element of change Whatever Change Management tools you use, human aspect is the main one. I put this factor on the first place of Change Management approach. It’s unavoidable that there’s going to be tension when it comes to changes no matter how you present them. And it is […]
With a constantly increasing number of users and greater amount of workload, you may notice the drops in performance or usage of “worst” practices from newbies. When it is used when you are planning an update anytime soon when you are noticing performance issues when you JIRA admins are struggling to define the scope of their responsibilities […]