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Best ITSM Software

Jun 17, 2016
Aleks Yenin

Posted by Aleks Yenin

One of the first questions that arise when a company decides to start following ITSM practices is choosing the software that could accommodate its specific needs. As an ITIL and ITSM expert, Polontech offers its overview of the best ITSM software for such purposes.

1) JIRA Service Desk

JIRA Service Desk is service management software that lets you connect IT to the business processes directly. It is built on Atlassian Jira and offers profound knowledge base and agile platform. As all the other Atlassian software it is built for teams so that to help them collaborate faster and bring more value to end users. Moreover, Jira Service Desk can be purchased at a low price and is easy to set up as well as customize to fit specific business or industry perfectly. As Atlassian global partner, Polontech offers its consulting and support services on the entire Atlassian stack.

2) Kaseya VSA

Kaseya VSA is an integrated IT systems management and remote monitoring platform that help in automation of practically all IT services. This platform covers all major IT management capabilities. Kaseya VSA makes your team more effective, improves service levels. It provides secure access and allows control computers remotely with amazing reliability.

3) ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus is an online ITIL based helpdesk software. It is completely web-based completely web-based Help Desk and Asset Management Software. it has entire ITSM stack integrated such as Incident management, Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base.

4) SMART SERVICE DESK ITSM

Smart Service Desk ITSM gives freedom to turn this platform into a real ITSM tool. It is a highly customizable Service Desk platform. It covers IT Service Management, Customer Support, Governance and Risk Compliance. The software accommodates ITIL, COBIT, ISO 20000 and ISO 27001

5) BOSS Support Central

BOSS Support Central Enterprise includes all modules of the BOSS ITSM solution – Asset Management, Service Desk and Mobile with a number of great features. Almost any organization can follow best practices with necessary software at an affordable price. BOSSalso provides Support Central Standard for smaller organizations with essential features and that is a great plus as small teams quite frequently are left out in ITSM practice.

Obviously, there are much more that 5 mentioned above, but this is the software we’ve worked with and it’s proved to be quite successful for our clients. We hope you’ve liked the overview if you have any addition questions regarding ITSM / ITIL feel free to contact us.

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