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Home    —    JIRA Service Desk Onboarding for Sellox: use case

JIRA Service Desk Onboarding for Sellox: use case

Maria Dorogokupez
Posted by Maria Dorogokupez
May 24, 2018

Client: Sellox (the Netherlands), a corporate info-security and customer data storage provider Challenge: Consultation on the optimal Service Desk solution that would improve the performance of customer service. Solution: Polontech experts proposed JIRA Service Desk and conducted a range of team onboarding and training consultations. Hans van Griethuysen, CEO Sellox B. V.: “We faced a […]

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What is Change Management in ITSM

Maria Dorogokupez
Posted by Maria Dorogokupez
May 9, 2018

IT is a highly volatile industry for many reasons: innovations, breakthroughs, upgrades, new solutions and regulations, and so on. Even though progress is undoubtedly a positive notion, there’s one thing that clouds on the overall goodness – how to adapt to a new landscape. Change management is an integral part of ITSM and perhaps the […]

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What is Knowledge Management in ITSM

Maria Dorogokupez
Posted by Maria Dorogokupez
May 3, 2018

I shall start not with knowledge management itself, but with a knowledge base, because in order to manage data you should, obviously, first collect it and develop it into a manageable shape. So, a knowledge base is a body of knowledge that contains important and relevant for a certain company information. Data can come from […]

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JIRA Intergations: Confluence, Bitbucket, Stride

Maria Dorogokupez
Posted by Maria Dorogokupez
May 2, 2018

Each core Atlassian instrument is highly functional on its own, and JIRA is not an exception. As an Agile tracking system for software deployment, it leverages an out-of-the-box Agile workflow where you can create user stories, plan, prioritize and distribute tasks, continuously receive up-to-date information on current development status and visualize your team performance data. […]

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Bitbucket Integrations: Jira Software, Trello, Bamboo and more

Maria Dorogokupez
Posted by Maria Dorogokupez
April 23, 2018

In the previous post on Bitbucket we introduced you to this collaboration tool and partly uncovered its potential. Today we’re going to dwell on Atlassian and third-party tools and add-ons that greatly enhance Bitbucket efficiency and create an extremely smooth and flexible working environment. Bitbucket is integrated with: Jira Software Jira serves as an issue […]

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Why is JIRA the winner? Polontech expert’s view

Maria Dorogokupez
Posted by Maria Dorogokupez
April 23, 2018

Over a relatively short time span Jira conquered international market of agile management systems. Why did it happen? There’s no definite answer, that’s why we’re going to outline the major reasons for Jira’s success. 1. bottom-up strategy that appealed directly to developer teams 2. a solid Jira ecosystem that provided solutions to many local issues […]

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Hot Topic #3 – Digital Transformation

Maria Dorogokupez
Posted by Maria Dorogokupez
April 23, 2018

“Currently digital transformation is a hot topic at both IT and economy forums and conferences, and we expect it to remain this way through 2018” – believes Aleks Yenin, leading Polontech expert. According to the statistics, more than 60% of the world’s largest corporations are working on their digital transformation. However a company of any […]

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2018 Top 5 Hottest ITSM Trends and Topics

Maria Dorogokupez
Posted by Maria Dorogokupez
April 23, 2018

People who work in IT service management (ITSM) and service desk roles seem to always be in need for relevant information. There’s no surprise – useful and up-to-date data helps them improve, optimize, perfect their product, and sometimes simply confirms they are moving in the right direction. And the ultimate question all the ITSM specialists […]

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Review of the Latest Confluence Updates

Maria Dorogokupez
Posted by Maria Dorogokupez
April 23, 2018

Atlassian is constantly working towards clients’ satisfaction. They’re not only developing new versions of their tools and instruments, but also treat bug reports and clients’ suggestions with great deal of attention, thoroughly analyze them and come up with timely solutions. Confluence issue report history is the perfect example of consideration and prompt response to even […]

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Bitbucket from Atlassian as the Git Solution for Professional Teams

Maria Dorogokupez
Posted by Maria Dorogokupez
April 23, 2018

Organizing efficient team collaboration is the key step to success. Without an introduction of an optimal collaboration tool an IT team work can quickly get messy. In order to concentrate on what you do best without hindrance, incorporate Bitbucket in your workflow. Bitbucket is a collaborative version control tool by Atlassian, designed to facilitate your […]

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