Client: Sellox (the Netherlands), a corporate info-security and customer data storage provider Challenge: Consultation on the optimal Service Desk solution that would improve the performance of customer service. Solution: Polontech experts proposed JIRA Service Desk and conducted a range of team onboarding and training consultations. Hans van Griethuysen, CEO Sellox B. V.: “We faced a […]
IT is a highly volatile industry for many reasons: innovations, breakthroughs, upgrades, new solutions and regulations, and so on. Even though progress is undoubtedly a positive notion, there’s one thing that clouds on the overall goodness – how to adapt to a new landscape. Change management is an integral part of ITSM and perhaps the […]
Each core Atlassian instrument is highly functional on its own, and JIRA is not an exception. As an Agile tracking system for software deployment, it leverages an out-of-the-box Agile workflow where you can create user stories, plan, prioritize and distribute tasks, continuously receive up-to-date information on current development status and visualize your team performance data. […]
In the previous post on Bitbucket we introduced you to this collaboration tool and partly uncovered its potential. Today we’re going to dwell on Atlassian and third-party tools and add-ons that greatly enhance Bitbucket efficiency and create an extremely smooth and flexible working environment. Bitbucket is integrated with: Jira Software Jira serves as an issue […]
“Currently digital transformation is a hot topic at both IT and economy forums and conferences, and we expect it to remain this way through 2018” – believes Aleks Yenin, leading Polontech expert. According to the statistics, more than 60% of the world’s largest corporations are working on their digital transformation. However a company of any […]
People who work in IT service management (ITSM) and service desk roles seem to always be in need for relevant information. There’s no surprise – useful and up-to-date data helps them improve, optimize, perfect their product, and sometimes simply confirms they are moving in the right direction. And the ultimate question all the ITSM specialists […]