Workflow is basically a set of rules or an algorithm to automate certain business processes in organization. With the help of workflow enterprises can properly allocate tasks among the workers and synchronize data between systems. An efficient and correctly configured workflow will increase organization’s productivity and process transparency, make the production system more responsive and […]
This is our first time in Cambridge, so as we rushed to Churchill College early in the morning, even crispy autumn air smelled like excitement. We were intending not to waste even a second of our time here, attending every session we find interesting, so our agenda is and will be for the next 2 […]
Recently one of Polontech’s long-term customers asked our team to configure a custom notification scheme for the solution we developed for him earlier. No default notification solution in JIRA notification was suitable for this task, so we studied the selection of plugins for notification and not just that at Atlassian Marketplace. Jira Notifications Plugin The […]
This won’t be like our usual “Top-10 of 2018” rating – this one is more sophisticated. Over the summer, we took notice of the emerging and gaining popularity JIRA plugins and now present to you the most promising and functional five ones among them. 1. Zendesk Support for Jira by Zendesk Released 24th of July, […]
If you’re looking for a reliable solution at the Atlassian Marketplace, the easiest way is to check out the rating of a Confluence plugin. Yet, are those popular and well-rated Confluence plugins really that good? Here’s our top-10 of the most useful Confluence plugins in the year 2020 that are definitely worth their price. 1. draw.io […]
Jira Ops JIRA Ops tool by Atlassian is one of the most intriguing announcements of the recent Atlassian Summit in Barcelona. For all we know about JIRA Ops at the moment, it will support the whole incident management lifecycle – from the initial alert to the status “resolved”. The tool is by default integrated with […]
Company: Konvertus Background: Konvertus is a flourishing publishing house. They wanted to improve user and especially author experience by allowing customers to track the path of their writings from editorship to a printed version. Solution: Konvertus has been using JIRA for running processes for quite a long time, so basically, what they required was an another […]
Client: Dr. Computer Company Background: Dr. Computer is a growing IT-company that started experiencing customer fulfillment level issues due to the sub-par Service Desk. They needed a well-thought and sophisticated customer support system. Solution: Having studied Dr. Computer’s working environment, we concluded that the problem lied in the insufficient service desk operations support (or Request […]
Client: GEC Computer Systems Background: Company GEC Computer Systems had been working in Kayako for many years, but recently realized they needed a more flexible and scalable instrument for their Service Desk, so they decided to migrate to JIRA. Challenge: To migrate a huge database – 250 tables with data in CSV format and more […]
I’m a content manager at Polontech and what I enjoy the most is the process of writing. I used to think that all I would need for my work is Microsoft Word and my muse. Yet as I was getting more and more acquainted with Atlassian instruments, I understood that Confluence provides too powerful content […]