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Home    —    2019 Knowledge Management: Standards and Practices in Moscow – sharing our experience

Atlassian Summit 2019

Maria Dorogokupez
Posted by Maria Dorogokupez
April 15, 2019

While everyone is admiring the first ever pic of the black hole took by the Event Horizon Telescope, Atlassian Summit 2019 passed in Las Vegas, and there are lots of news! You’ve heard that all happened in Vegas, stays in Vegas, but not the news about Atlassian.

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What is Advanced JIRA Workflow Configuration

Maria Dorogokupez
Posted by Maria Dorogokupez
November 27, 2018

We’ve already discussed all the merits and possibilities of JIRA as a workflow management tool and even touched upon the basic notions of JIRA workflows in this article. Yet being an Atlassian Solutions Partner, we usually perform custom and therefore more sophisticated workflow configurations, the ones that can’t be done by efforts of a system […]

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How to do ITSM (ITIL) Transformation for a non-IT company. Case: Globaltechexport Ltd., an engineering company

Maria Dorogokupez
Posted by Maria Dorogokupez
October 31, 2018

The talks about applying ITSM guidelines in non-IT businesses begun a long ago. Throughout those years ITSM evangelists and pioneers of ITSM-outside-IT have discussed the process and capabilities of such migration, almost unanimously endorsing it as a great effectivity booster and costs-cutter. Still ITSM and ITIL haven’t become common for the non-IT sphere. According to […]

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