When it comes to organizing a workflow, the majority of companies tend to implement default workflows and consider the job done. The issue is that they never suit individual needs of an enterprise and, therefore, bring not that much use as it’s expected of them.
Turn to Polontech and we’ll analyze your work processes from the perspective of ITIL and come up with a suitable workflow configuration. No matter how complex and manifold business processes in your company are, our team will create a workflow of any difficulty that will precisely reflect them all.
Depending on your needs and request, we can do:
– Workflow transitions, statuses and postfunctions, and conditional validations.
– Workflow automation – automatic transition between statuses, call to external services and processing tickets and issues
– Custom modifications that can include addons development, etc.
Our instruments:
JIRA Workflow Integrations Management + various Atlassian-compatible addons or addons by other companies
Benefits:
– Agility of your working processes
– Organizational flexibility
– Time and human or asset resources saved
– Cost-cutting
How long?
Easy workflow configurations usually take a couple of hours + testing, while more complex cases may take approximately a week + testing
"We got automated reliable Service Desk process with the ability to serve a large number of customers. It has powerful reports system to control efficiency of the team. In addition, the process is fully automated and has a very good base for ongoing development and scaling. Polontech team was able to provide all work remotely and within 5 working days. Thanks to Aleks Yenin for great management and engagement!"
The Process
